Service Desk Analyst
4 weeks ago
Ever thought about being the front-line hero in IT support?
You'll have the opportunity to kick-start your IT career as a 1st Line Support Analyst, providing technical excellence and support services to valued clients.
# You'll be the first point of contact, triaging tickets and answering calls promptly to ensure swift customer service.
# You'll work in a dynamic environment, gaining exposure to diverse IT challenges and escalating complex tasks to higher-level engineers.
# You'll be an integral part of a collaborative team, contributing to the achievement of service level agreements and ensuring customer satisfaction.
Answer calls in a timely manner from customers calling the service desk
Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered
Assist server and network engineers with more complex tasks
Work in a shift pattern with start times of either 07:00, 09:00 or 09:30 depending on business needs
The ability to diagnose and troubleshoot IT-related issues
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