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Service Management Team Manager

4 months ago

Stafford Staffordshire, United Kingdom GE Aviation Full time

Become part of a winning team and help to deliver the Green Energy transition.
As North Europe Regional Services leader, you have the overall responsibility of the Grid Solutions GSI Services activities in terms of :
- Commercial orders intake (O/I) growth
- Operations, delivery, supply-chain & project execution
- Quality & Customer Satisfaction
You own the overall performance and customer satisfaction, putting safety first, delivering “best in class” service experience and improving profitability. Put safety first, leading by example and making GE standards are applied across GE employees and contractors.
Define the Service strategy in the Region and build and deploy corresponding growth plan in close cooperation with the commercial teams, taking into account market specifics and global Service strategy
Lead operationally (dotted lines) the Service teams in the region in close cooperation with each Region function leader, ensuring a cohesive, empowered and accountable team
Manage the full Service regional activities, with strong focus on S, Q, D, C, while ensuring team is capable of delivering on-time commercial, technical and field service solutions.
Work closely with commercial team to define commercial targets, set the right capture plans to secure key deals in line with the commercial strategy, and deliver on commercial budget
Define and implement the sizing, footprint and competency plan to allow for growth, localization, and customer support while optimizing costs and organization structure
Ensure that Service Units in the region are well connected and coordinated with the rest of the organization, both within and outside Grid Solutions
Implement processes and operating rhythm in both ITO and OTR in order to achieve quality, On Time Deliveries, and Lead Time Reduction. Drive performance and productivity improvements across the region by focusing on Lean Principles as root cause problem solving, deployment of standard work programs and closely monitoring metrics.
Experience in Project Management of complex projects and/or Services leadership
Ability to coordinate several projects simultaneously.
Functional reporting to GSI Services & Construction Leader
The North Europe Grid System Integration (GSI) team delivers a wide range of turnkey high voltage AC and DC transmission projects to its Customers in the UK, Ireland, and Scandinavia.
Grid Solutions, a GE Renewable Energy business, serves customers globally with over 13,000 employees. We provide power utilities and industries worldwide with equipment, systems and services to bring power reliably and efficiently from the point of generation to end power consumers. In Grid Solutions we help enable the transition for a greener more reliable Grid. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.
Competitive benefits, and great development opportunities
Relocation Assistance Provided: No
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