IT Service Desk Analyst

4 weeks ago

Swindon, United Kingdom Reed Full time €27,000

IT Service Desk Analyst – Swindon – Hybrid

Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.

This is a permanent position offering hybrid working and a salary of upto £27,000

Key Responsibilities :

  • Working with a ticket system, logging IT incidents and service requests
  • Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary, 
  • Remote troubleshooting through diagnostic techniques and triaging calls to a high standard. 
  • Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
  • Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
  • Excellent communication skills and desire to help people 

We are looking for:

  • Previous expence working within an IT Service desk – working with a ticket system
  • Strong technical foundation with excellent 0365, desktop and application support skills 
  • Able to resolve Technical Desktop and application Issues
  • Good knowledge of Microsoft Operating systems and Active Directory
  • Dynamics experience preferable
  • Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
  • Ability to priorities a busy workload

Benefits

  • Salary - up to £27,000
  • Bonus scheme - on target bonus - 7.5%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service - 4x salary
  • 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days 

A range of other flexible benefits to include private medical insurance, dental insurance and much more

#J-18808-Ljbffr

  • Service Desk Analyst

    3 weeks ago

    Swindon, United Kingdom Mainstay Recruitment Solutions Ltd Full time

    Service Desk AnalystMainstay is representing a well-established managed service provider based in the Swindon area, which is currently in search of a Service Desk Analyst to join a team. The organisation provides leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within...

  • Service Desk Analyst

    1 month ago

    Swindon, United Kingdom Mainstay Recruitment Solutions Ltd Full time

    Service Desk AnalystMainstay is representing a well-established managed service provider based in the Swindon area, which is currently in search of a Service Desk Analyst to join a team. The organisation provides leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within...

  • IT Service Desk Analyst

    4 days ago

    Swindon, United Kingdom Reed Full time

    IT Service Desk Analyst – Swindon – Hybrid Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team. This is a permanent position offering hybrid working and a salary of upto £27,000 Key Responsibilities : Working with a ticket...

  • Service desk team lead

    5 days ago

    Swindon, Swindon, United Kingdom Mainstay IT Full time

    Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports...

  • IT Service Desk Analyst

    4 weeks ago

    Swindon, United Kingdom Workingmums Full time €27,000

    IT Service Desk Analyst - Swindon - Hybrid Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team. This is a permanent position offering hybrid working and a salary of upto GBP27,000 Key Responsibilities : Working with a...

  • IT Service Desk Analyst

    1 day ago

    Swindon, United Kingdom Reed Full time

    IT Service Desk Analyst – Swindon – Hybrid   Reed technology is delighted to be working with a leading Swindon based organisation with their search for a IT Service Desk Analyst to join their friendly and passionate team. This is a permanent position offering hybrid working and a salary of upto £27,000 Key Responsibilities : Working with a ticket...

  • Service desk team lead

    3 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service desk team lead Ensure all your application information is up to date and in order before applying for this opportunity. Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining...

  • Service desk team lead

    4 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports...

  • Service desk team lead

    2 months ago

    Swindon, United Kingdom Mainstay IT Full time

    Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports...

  • Service desk team lead

    3 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports...

  • IT Service Desk Analyst

    1 month ago

    Swindon, United Kingdom The Openwork Partnership Full time

    The opportunity You will be a highly motivated person who is passionate about delivering an outstanding service, resolving IT issues and requests to an extremely high standard for Openwork Colleagues and Adviser Firms. You will be a natural troubleshooter with a talent for multi-tasking and prioritising workload, able to resolve desktop and...

  • IT Service Desk Analyst

    3 weeks ago

    Swindon, United Kingdom The Openwork Partnership Full time

    The opportunity You will be a highly motivated person who is passionate about delivering an outstanding service, resolving IT issues and requests to an extremely high standard for Openwork Colleagues and Adviser Firms. You will be a natural troubleshooter with a talent for multi-tasking and prioritising workload, able to resolve desktop and...

  • Service desk deputy shift lead

    7 days ago

    Swindon, United Kingdom Mainstay IT Full time

    Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university...

  • Service desk deputy shift lead

    2 weeks ago

    Swindon, United Kingdom Mainstay IT Full time €30,000

    Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university...

  • Service desk deputy shift lead

    2 weeks ago

    Swindon, United Kingdom Mainstay IT Full time €30,000

    Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university...

  • Service desk deputy shift lead

    3 weeks ago

    Swindon, United Kingdom Mainstay IT Full time €30,000

    Service Desk Deputy Shift Lead Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure...

  • Service desk deputy shift lead

    4 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service Desk Deputy Shift LeadLocation: Shrivenham, SwindonSalary: Up to £30,000About the Company:Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university research...

  • Service desk deputy shift lead

    3 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service Desk Deputy Shift LeadLocation: Shrivenham, SwindonSalary: Up to £30,000About the Company:Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university research...

  • Service desk deputy shift lead

    4 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service Desk Deputy Shift LeadLocation: Shrivenham, SwindonSalary: Up to £30,000About the Company:Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university research...

  • Service desk deputy shift lead

    3 weeks ago

    Swindon, United Kingdom Mainstay IT Full time

    Service Desk Deputy Shift LeadLocation: Shrivenham, SwindonSalary: Up to £30,000About the Company:Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university research...