Equals One Ltd | Team Manager | st ives

2 weeks ago

St Ives Cambridgeshire, United Kingdom Equals One Ltd Full time €27,300

Service Desk Team Manager

Location: Office based St Ives, Cambridgeshire

Salary: £27,300 pa + Benefits

Job Type: Full time

Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover

About the company

The company enables their clients to maximise their buildings performance by providing support around the clock. With our team of experienced problem solvers and their unrivalled platform, you gain full control of your facilities performance. Confidence and reliability isnt a question - its guaranteed.

The company gives their clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, they own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets.

About the role

Theyre looking for a Service Desk Team Manager to oversee the daily operations of their service desk team, ensuring efficient, high-quality support for clients. Youll determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests. By monitoring performance metrics and customer satisfaction, youll identify areas for improvement and implement strategies to enhance service delivery.

As their Service Desk Team Manager, youll be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.

What youll be doing

  • Oversee and manage the daily operations of your service desk team, ensuring SLAs and KPIs are achieved for client accounts.
  • Set priorities, delegate tasks, and ensure timely resolution of technical issues and service requests.
  • Track key metrics like response times and customer satisfaction to evaluate team performance.
  • Identify inefficiencies and implement strategies to enhance service delivery and support processes.
  • Provide training, mentorship, and support to foster a skilled and collaborative team environment.
  • Act as a point of escalationfor client queries and complaints ensuring smooth resolution of complex problems.
  • Create, update, and enforce service desk policies, processes and procedures to optimize operations.
  • Balance operational efficiency with user satisfaction by maintaining a focus on delivering high-quality service.
  • Ensure the team has the necessary tools, systems, and resources to perform effectively.
  • Generate and present weekly reports on team performance, challenges, and service desk statistics.
  • Collaborating with other Team Managers to ensure ample cover of duties and to work collectively as a team across the Service Desk
  • Attend client meetings as and when required
  • Provide on-call out of hours escalation support (Nights & Weekends) on a rota basis

About you

  • Youre an engaging people manager you have experience managing and developing a team to deliver outstanding customer satisfaction rates and to develop their careers within a business
  • Youre great with customers you have proven experience providing efficient and high-quality customer service
  • Youre a proactive problem solver youre curious, you ask why and aim to spot issues before they occur, focussing on implementing solutions
  • Youre a great communicator you listen to customers, and you can adjust your language to suit different audiences

Why join them?

People are at the heart of everything they do. By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division. It is their priority to ensure their employees feel valued and inspired and they commit to supporting you every step of the way.

Their clients expect the best from them, and they expect the same from their colleagues. This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

  • Annual leave: 25 days of annual leave, plus bank holidays.
  • Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
  • Flexibility: Charity days and religious holiday swaps.
  • Learning: Online learning resources and professional development support.
  • Extras: Cycle-to-work scheme and retail discounts.

JBRP1_UKTJ

  • Team Manager

    1 week ago

    St. Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time

    Service Desk Team Manager Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The company enables their clients to maximise their buildings performance by providing support around the clock. With our team...

  • Nursery Apprentice

    6 months ago

    St Ives, United Kingdom Daisy Fays Ltd Full time

    We are looking for an enthusiastic apprentice to join our friendly team at St Ives. To be considered for the position you will be friendly, hardworking and have a positive can-do attitude. **Salary**: £5.28 per hour **Benefits**: - On-site parking Schedule: - 8 hour shift Ability to commute/relocate: - St Ives, TR26 1DJ: reliably commute or plan to...

  • Administrative Property Services Specialist

    3 weeks ago

    Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time

    Are you looking for a challenging role in property services?We have an exciting opportunity at Equals One Ltd for an Administrative Property Services Specialist to join our team based in St Ives. The successful candidate will work on a hybrid schedule, with a minimum of one day per weekend.Salary: £23,400 per annumJob Type: Full timeAbout the Role:The...

  • Retail Team Lead St Ives

    1 week ago

    St Ives, Cornwall, United Kingdom Tiki Full time

    Tiki: The Surfer's ParadiseWe are Tiki, a specialist surf company located in the heart of St Ives, surrounded by some of the UK's best surfing beaches.This is your chance to join our growing team as an Assistant Store Manager, working alongside our experienced Store Manager to drive sales and deliver exceptional customer service.As Assistant Store Manager,...

  • Bar and Waiting Team Member

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Operations Administrator

    3 weeks ago

    St Ives, Cornwall, United Kingdom Equals One Ltd Full time

    About our companyWe are Equals One Ltd, an electronic logging solutions provider dedicated to efficiency and streamlining business operations.Job OverviewThis role is for an Operations Administrator to join our team based in St Ives. The position offers hybrid working, allowing for a great work-life balance.The salary for this role is approximately £23,400...

  • Bar and Waiting Team Leader

    6 months ago

    St Ives, United Kingdom Queens Hotel, St Ives Full time

    The Queens Hotel sits in the heart of St Ives, with the town’s famous cobbled streets and golden sands on its doorstep. This popular family-friendly pub serves a delicious menu that champions the finest local ingredients, together with award-winning beers. St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint...

  • Bar and Waiting Team Member

    5 months ago

    St Ives, United Kingdom Lifeboat Inn, St Ives Full time

    The Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town’s picture-postcard harbour and nestles aptly beside its famous lifeboat house. St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and alleys dotted with art...

  • Bar and Waiting Team Member

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Team Manager

    2 weeks ago

    St. Ives, Cambridgeshire, East Anglia, United Kingdom Equals One Ltd Full time

    Service Desk Team Manager Please ensure you read the below overview and requirements for this employment opportunity completely.Location: Office based St Ives, CambridgeshireSalary: £27,300 pa + BenefitsJob Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend coverAbout the companyThe company enables their clients to...

  • Bar and Waiting Team Member

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Property Services Administrator

    2 months ago

    St. Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time

    Property Services AdministratorLocation: St Ives - Office Based Hybrid working available after probationSalary: £23,400 per annumWorking hours: 37.5 hours per week working at least one day per weekendAbout Us Our client redefines efficiency in the realm of electronic logging solutions. They are dedicated to simplifying and streamlining the way businesses...

  • Property Services Administrator

    1 week ago

    St. Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time

    Property Services Administrator Location: St Ives - Office Based Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week working at least one day per weekend Job Type: Full time About our client Our client redefines efficiency in the realm of electronic logging solutions. They are dedicated to simplifying...

  • Property Services Administrator

    4 weeks ago

    St. Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time

    Property Services AdministratorLocation: St Ives - Office Based Hybrid working available after probationSalary: £23,400 per annumWorking hours: 37.5 hours per week working at least one day per weekendJob Type: Full timeAbout our clientOur client redefines efficiency in the realm of electronic logging solutions. They are dedicated to simplifying and...

  • Bar and Waiting Team Member

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Early Morning Culinary Specialist

    4 weeks ago

    St Ives, Cornwall, United Kingdom St Ives Harbour Hotel Full time

    About Us:St Ives Harbour Hotel is a prestigious hotel nestled in one of the most beautiful locations in the South. Our luxury portfolio spans sensational coastal and city properties with a variety of exciting restaurant concepts. In our ever-growing hotel brand, we are committed to providing exceptional hospitality while creating a vibrant enjoyable working...

  • Housekeeping - St Ives

    6 months ago

    Saint Ives, United Kingdom Maid2clean Full time

    Long Term Domestic Cleaner wanted to clean local homes in St Ives for between 2 - 16 hours per week. **Salary**: £13 - £15 - Category Part Time Cleaner - Competitive Salary From £13 per hour on a regular basis - Location Local work to St Ives, Cornwall - in postcode: TR26 - Application Methods

  • Housekeeper

    6 months ago

    St Ives, United Kingdom Lifeboat Inn, St Ives Full time

    The Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town’s picture-postcard harbour and nestles aptly beside its famous lifeboat house. St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and alleys dotted with art...

  • Receptionist

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Housekeeper

    6 months ago

    St Ives, United Kingdom Pedn Olva, St Ives Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...