Lead Management Operations Administrator

2 weeks ago


United Kingdom Shape IT Recruitment Full time

You will be responsible for managing escalations, engaging with subcontractors, ensuring high standards of work, driving productivity, and implementing process improvements.
Manage escalations and resolve issues directly with customers and installation staff.
Engage with subcontractors, set clear expectations, and manage their time effectively.
Drive productivity within teams through targeted incentivizations tied to performance targets.
Oversee systems and data management to drive efficiencies and enhance overall process effectiveness.



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