Current jobs related to 1st Line Support - Bridgwater Somerset - Refresco

  • 1st/2nd Line Support Engineer Contract

    2 months ago

    Somerset, United Kingdom Searchability Full time

    1st/2nd Line IT Support Engineer - Contract Urgent vacancy for immediately available candidates in the Bristol area, working within a fast paced MSP environment. GBP130 p/d Outside of IR35, initially for 2 months. Onsite in easily accessible location on the outskirts of Bristol. To apply email me Who are we? My client are a long standing MSP...

  • IT Support Specialist

    2 weeks ago

    Somerset, United Kingdom Tank Recruitment Full time

    About the RoleWe are seeking an experienced 2nd Line IT Support Engineer to join our team. As a key member of our IT department, you will provide technical support and assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 2nd line support for client issues, particularly across the M365 stack...

  • IT Support Specialist

    3 weeks ago

    Somerset, United Kingdom Tank Recruitment Full time

    About the RoleWe are seeking an experienced 2nd Line IT Support Engineer to join our team at Tank Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our clients, particularly across the Microsoft 365 stack.Key ResponsibilitiesProvide 2nd line support for client issues, particularly across the M365...

  • IT Support Specialist

    3 weeks ago

    Somerset, United Kingdom Tank Recruitment Full time

    About the RoleWe are seeking an experienced 2nd Line IT Support Engineer to join our team at Tank Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our clients, particularly across the Microsoft 365 stack.Key ResponsibilitiesProvide 2nd line support for client issues, particularly across the M365...

  • Autism Support Worker

    5 months ago

    Bridgwater, United Kingdom Crimson Hill Support Ltd Full time

    ** NEW PAY RATES ** ** Excellent training - Career opportunities - Competitive salary - Learn to drive financial incentive - Car insurance contribution ** We are looking for a fun, energetic and caring person to join our team. We support two autistic individuals who live in their own home. They require 24 hour support 7 days a week and to access the...

  • Packhouse Line Manager

    14 hours ago

    Bridgwater, Somerset, United Kingdom Siamo Group Ltd Full time €11

    Job Title: Packhouse Line Manager Location: TA6 Salary: £11.44 per hour (starting rate) Job Description: We are looking for an experienced and dedicated Packhouse Line Manager to join our team! This is a fantastic opportunity for someone with expertise in operating Proseal heat sealers and Macro scales to lead our packhouse operations and ensure an...

  • Bank Support Worker

    5 months ago

    Bridgwater, United Kingdom Select Support + Full time

    Select Support + is hoping to grow our bank team of staff. Select Support + is a CQC registered care provider who is supplied contracts directly from Somerset Council. We specialise in Learning disabilities, Mental Health and Physical disabilities, we cover areas Cheddar, Burnham on sea, Bridgwater and Taunton. Each shift will be different depending on the...

  • Mental Health Support Worker

    4 months ago

    Bridgwater, United Kingdom Select Support + Full time

    Looking for a support worker to Join our team at Select Support +. Select Support + is a CQC registered Somerset trusted care provider who specialises in Learning disabilities and Mental Health. We are a established small family run care provider who takes great pride in providing person centred care to those we support and appreciates and recognises staff...

  • 2nd Line Support Support

    7 minutes ago

    Frome, Somerset, United Kingdom iO Associates - UKEU Full time

    One of my clients in IT Support is seeking an IT Support Analyst for a 5-day onsite role in Frome. In this position, you will address incidents and change requests reported via phone, chat, or email, manage escalations from the Service Engineer team, and conduct proactive maintenance tasks. You'll also work closely with the Service Manager to identify and...

  • 2nd Line Support

    7 minutes ago

    Frome, Somerset, United Kingdom iO Associates - UKEU Full time

    . Role Overview One of my clients in IT Support is seeking an IT Support Analyst for a 5-day onsite role in Frome. In this position, you will address incidents and change requests reported via phone, chat, or email, manage escalations from the Service Engineer team, and conduct proactive maintenance tasks. You'll also work closely with the Service...

  • Production Line Worker

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Meridian Business Support Limited Full time

    Production Operative Job DescriptionWe are seeking a skilled Production Operative to join our team at our Bridgwater site. As a global independent soft drinks manufacturer, we have 78 manufacturing sites worldwide, including 6 in the UK. Our Bridgwater plant is our largest site.Key Responsibilities:Operating equipment and machinery, including fault finding...

  • Production Line Worker

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Meridian Business Support Limited Full time

    Production Operative Job DescriptionWe are seeking a skilled Production Operative to join our team at our Bridgwater site. As a global independent soft drinks manufacturer, we have 78 manufacturing sites worldwide, including 6 in the UK. Our Bridgwater plant is our largest site.Key Responsibilities:Operating equipment and machinery, including fault finding...

  • AV IT Support Engineer

    3 weeks ago

    Bath, Somerset, United Kingdom X4 Technology Full time €20 - €24

    As an overview of the key details: Role : IT Support Engineer Start : ASAP Location : Bath Rate : £20/£24 an hour We are seeking a skilled AV IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support for audio-visual (AV) and IT systems, ensuring seamless operations for live events,...

  • AV IT Support Engineer

    3 weeks ago

    Bath, Somerset, United Kingdom X4 Technology Full time €20 - €24

    As an overview of the key details: Role : IT Support Engineer Start : ASAP Location : Bath Rate : £20/£24 an hour We are seeking a skilled AV IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support for audio-visual (AV) and IT systems, ensuring seamless operations for live events,...

  • Production Operative

    15 hours ago

    Bridgwater, Somerset, United Kingdom Meridian Business Support Limited Full time

    We are recruiting a experienced Production Operativeto jointhe Bridgwater site. For this role you will need experienceon Production machines either in a FMCG or manufacturingbackground ~£00 (Basic £30,912 + shift allowance £2349.15ph + shift allowance £1.83ph Overtime rates after 42 hours worked ~4 on 4 off Shift pattern 2 Days, 2 Nights 4 off...

  • Personal Lines Insurance Advisor

    2 months ago

    Somerset, United Kingdom Brown & Brown Full time

    Personal Lines Insurance Advisor Location: Bridgwater Salary: Negotiable Overview At Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Personal Lines Insurance Advisor to join the successful and experienced team based out of our Bridgwater office location. Higos prides itself on being a market leading regional...

  • Production Operative

    15 hours ago

    Bridgwater, Somerset, United Kingdom Meridian Business Support Limited Full time

    We are recruiting a experienced Production Operativeto jointhe Bridgwater site. For this role you will need experienceon Production machines either in a FMCG or manufacturingbackground £33,261.00 (Basic £30,912 + shift allowance £2349.00)£15.22ph (Basic £14.15ph + shift allowance £1.07p)£22.83ph Overtime rates after 42 hours worked 4 on 4 off...

  • Aircraft Simulator Technician

    2 months ago

    Somerset, United Kingdom Morson Talent Full time

    Morosn Technical Services are currently seeking an Aircraft Simulator Technician to join our WIST CLS Team based at RNAS Yeovilton on a permanent basis working a shifts routine. Purpose To be an engineering and technical resource to ensure all Synthetic Training Equipment (STE) are maintained and provided to the Merlin Commando Training Facility on time...

  • Personal Lines Insurance Adviser

    5 months ago

    Bridgwater, United Kingdom Brown & Brown Europe Full time

    **Personal Lines Insurance Adviser** **Location: Bridgwater** **Salary: Negotiable** **Overview** Higos Insurance Services (part of Brown & Brown Europe) are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Bridgwater office location. Higos prides itself on being a market leading...

  • Personal Lines Insurance Advisor

    2 months ago

    Bridgwater, United Kingdom Brown & Brown Full time

    Personal Lines Insurance AdvisorLocation: BridgwaterSalary: NegotiableOverviewAt Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Personal Lines Insurance Advisor to join the successful and experienced team based out of our Bridgwater office location.Higos prides itself on being a market leading regional broker with a...

1st Line Support

2 months ago

Bridgwater Somerset, United Kingdom Refresco Full time

Are you ready to be the frontline hero of IT support for our Bridgwater site, making a tangible impact on Refresco’s employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and issues. With contacts initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success.

IT Service Desk Analyst
Permanent - Hybrid

Bridgwater

Monday - Thursday 8:30 am - 5 pm and Friday 8:30 am - 4 pm

Reward & Benefits:

Annual bonus and pay reviews
27 days annual leave + bank holidays
Purchase additional holidays
Virtual 24/7 GP
Life assurance
Employee referral scheme - earn a bonus for referring your friends or family
GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling
Cheers - a benefits platform offering discounts, free perks, and well-being tools for all employees
Free onsite parking

What you’ll be doing as an IT Service Desk Analyst
The IT Service Desk serves as the first point of contact for all IT-related queries, handling customer interactions through email, phone, and in person. Customer satisfaction and meeting expectations are central to its success. The IT Service Desk Analyst provides broad support for resolving incidents and service requests, using strong problem-solving and communication skills. Responsibilities include documenting incidents, managing the ticketing system, and ensuring excellent customer service. The role focuses on the initial assessment, research, and resolution of issues, with KPIs emphasizing first-time resolution and customer satisfaction (CSAT).

Key responsibilities of the IT Service Desk Analyst

Serve as the primary contact for IT customer calls and emails regarding issues and queries.
Record and maintain detailed logs of issues, resolutions, and user interactions in the ITSM tool.
Take ownership of incidents, service requests, and problems, ensuring timely communication with customers.
Troubleshoot IT issues related to software, hardware, and network devices (smartphones, laptops, PCs, printers, scanners).
Manage user onboarding/offboarding, account access, and hardware setup.
Install, configure, and support IT hardware and software; troubleshoot basic network issues and perform network port patching.
Collaborate with IT teams, escalate unresolved issues, and ensure a high level of customer service.
Maintain IT asset management records, handle IT purchasing, and manage repairs for scanner devices.

About you

Ideally, we're seeking candidates with a minimum of 2 years of experience in a Service Desk role, equipped with a solid understanding of ticketing systems. A robust working knowledge of PC’s, Operating Systems, Printers, Networks and Telecommunications, coupled with proficiency in MS Office packages, is essential for success in this position.

About Refresco

Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand.

Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees.

There’s something unique about Refresco. Because while you may not recognise our name, you’re definitely familiar with our products. In North America and Europe, we bottle drinks for all famous retailers and big-name brands, from water bottles and fruit juices to sodas and sports drinks. We reach millions of people, enriching their lives every day with a moment of ‘me’ time, a moment of relaxation, bringing refreshment, enjoyment and fun. And we do it with something simple, but essential: refreshing drinks. Your drinks, on every table. From ‘Our drinks on every table’ to ‘Your drinks on every table’. What separates these sentences is just one letter. Minor detail? Major difference Because you can make that difference. Refresco is looking for new colleagues to join our team and share the responsibility for billions of litres of drinks

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process