Data Lead for Performance

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting as a result of an internal promotion a Value Stream Lead to join our team. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. 
Reporting to the Head of Programmes, the Value Stream Leader is responsible for managing a portfolio of customer relationships, maximising customer satisfaction and delivering on financial commitments. Managing a team, responsible for co-ordinating all activity within the Company in relation to specific customers and programmes, whilst keeping the customer informed and devising appropriate Customer Management Plans.
Propose and maintain a clear medium and long-term strategy for identified customers and their respective product lines within the Value Stream.
Co-ordination of pricing, RFQs and RFPs, with the support of the Sales team and Revenue Management team, to ensure maximum value creation across every aspect of the business.
Pro-actively resolve customer complaints and problems and escalate as necessary in support of building and maintaining high levels of Customer Engagement.
Analyse the market and commercial activity to ensure the inventory levels and lead times are appropriate to meet customer requirements and provide opportunities.
Monitor order in-load, on-time delivery, and operational performance to ensure successful execution.
Provide forecasts of customer demand for products into business planning (SIOP).
Contribute to developing broader business strategies, budgets, and performance reviews.
Build strong long-term relationships with customers. Support the business on specific programme and project management activities as required.
Measure customer activity based on business information systems and relay to customer through the customer management plan.
Management and presentation of weekly forecasting of financials for the month, quarter, and FY.
Management of direct margin (DM) accuracy and forecasting, along with identifying opportunities for DM improvement for the value stream.
Action line-management responsibilities for personnel in the value stream.
Commercial acumen – Possess a solid understanding of market fundamentals in terms of product strategy, customers and competitors and capitalise on opportunities.
Leadership – Demonstrate effective leadership qualities both within own function and broader business leadership.
Results orientation – Create and meet stretched growth objectives and seek opportunities to introduce new systems and initiatives to improve performance.
gathers and analyses information; PC and office software skills essential (word processing, spreadsheets, presentations, and project management tools).
Able to demonstrate sound business and financial acumen.
Experienced in the management of aerospace or industrial projects or contracts.
Experienced in working with operations, supply chain, quality, marketing and trade compliance to co-ordinate purchase orders, contracts, and long-term agreements.
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. 
Our benefits package highlights include: 
~ Up to 29 days annual leave plus bank holidays 10 hours paid volunteering time 
~ Annual goal share bonus scheme for all employees 
~24/7 Employee Assistance Program (EAP) 
~ Discounts and offers from a range of retailers 

 
72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic