Complaints Advisor

4 weeks ago

Glasgow, United Kingdom Security Cleared Jobs Full time

FRAUD ADVISORS - CONTRACT - HYBRID - GLASGOW
We are looking to hire Fraud Advisors for one of our Telcom clients in Glasgow. be accountable for the clent's first line of defence against fraud. Shall be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating, Must have good knowledge of Fraud within the Banking, Financial Services, Telco Fraud
Fraud Advisors x 3 (Glasgow)
Hybrid (2-3 Days per week) - Wednesdays are anchor days - other days are flexible. Working hours (9am-5pm Monday to Friday)
6 month Day Rate Contract
Immediate
Fraud Experts with an FCA background - good knowledge of Fraud within the Banking, Financial Services, Telco Fraud
They deal mainly with Identity fraud - handling cases where customers make contact to say that they been a victim of fraud identity and due to this - there are payment and account problems
The Fraud advisor would be involved with full investigation - assess if a case is fraud or not - go through different processes to arrive at conclusions and then make contact with customer to provide the outcomes
Training will provided be on client systems and procedures
CIFAS background (Credit Industry Fraud Avoidance System)
Strong on Excel - Advanced - spreadsheets, pivots, vlook ups, reports
Industry Experience - Financial Services, or Telco, Banking Fraud and Telco fraud
Additional Support is needed within the team - There has been an increase in high fraud volumes & complaints.
Project People is acting as an Employment Business in relation to this vacancy.

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