SharePoint Online Analyst

2 weeks ago

Nottingham, United Kingdom Equifax, Inc. Full time

We’re looking for a new Regulatory Assurance Analyst to join TDX after a recent promotion in the business. You’ll develop policies, procedures and methods to measure, evaluate and improve the quality of products and services, as well as conduct timely audits or inspections to ensure product quality levels. You’ll work with the business to perform operational and product training activities for the purpose of ensuring quality in delivery of products and services .
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
Enable senior managers to understand how well controlled the business is
Maintain an effective assurance approach across TDX, comprising of first-line monitoring and independent assurance activity
QA oversight of high risk processes across TDX and CTC of Team Leader checks
QA oversight and CTC (Check the Checker) of Third Party Vendors associated with TDX Operations, Client File activity in Data Ops and of wider TDX / Equifax Sales activity
Support where required the assurance of TDX adherence to ISO9001 Quality Management (undertaking of internal QMS audit plan, internal audit of TDX teams within scope of ISO9001, coordination of Annual Management Review, coaching and supporting teams with understanding and working to ISO 9001, management of the non-conformity action log and liaison with BSI to manage the annual external audit process)
Measured and managed quality assurance and compliance on operational account and case activity
Knowledge and experience of regulatory aspects around Treating Customers Fairly with broader Financial Conduct Authority understanding
Able to work using your own initiative, gather data from various internal and external sources to establish summary level information and able to present information clearly and concisely

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