Senior Service Desk Network Engineer

1 month ago


Woking Surrey, United Kingdom Spectrum IT Recruitment Full time

Senior Infrastructure Support Engineer / Technical Lead
Senior Infrastructure Support Engineer / Technical Lead required by an established managed service provider located in Woking. The Senior Infrastructure Support Engineer will act as the technical lead for a team of 10 infrastructure engineers supporting a customer based with their cloud (largely Azure) based infrastructures. Hybrid remote working. Typically, three days per week in the office, two days remote.
The successful Senior Infrastructure Support Engineer is like to have experience working in an MSP environment. The Senior Infrastructure Support Engineer will be responsible for auditing new customers’ existing network infrastructures and scoping/designing new solutions. The Senior Infrastructure Support Engineer will be responsible for
Leading and mentoring a team of 10 infrastructures spanning, 1st, 2nd and 3rd line support
Developing a continual service improvement place for software, hardware, service, and security offerings
Project scoping, planning, budgeting, management, and delivery.
Acting as the most senior point of escalation within the team
Strong network infrastructure knowledge
~ 3rd / 4th line technical support
~ Strong Windows server, storage & virtualisation knowledge
~ Technical leadership for the provision of firewalls, switches, network security etc
~ AWS



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