Mortgage and Protection Adviser

3 weeks ago

Cardiff, United Kingdom London & Country Mortgages Full time
L&C Mortgages Mortgage and Protection Adviser Location:

Remote

Inclusive, fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage broker with over 160 awards to its name.

Join us and youll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From high 5 colleague nominations

recognising those who go the extra mile, reductions through Tastecard, and your birthday off. This is a place that really gives back on the effort you put in.

Were once again expanding and looking for

Seasoned Mortgage & Protection Advisors

to jump in with providing a top service to our customers, all from the comfort of your own home.If you're looking for a new challenge, there's never been a better time to join us on our journey, so now is the time to get in on that growth

The role As you will know firsthand, mortgaging or remortgaging a property can be a daunting experience for first-time and experienced buyers alike. Getting the right deal is a crucial factor in putting home buyers and homeowners minds at ease. Luckily for them, thats exactly where you come in. From starter homes to investment properties, youll be there on the end of the phone with the kind of advice that makes property dreams come true.

Alongside this youll support them with their Protection needs; always important but arguably especially when purchasing a home, uncertain times call for certain measures and for our customers, that will come in the form of protecting the things that matter most: their homes, families and lifestyles.

When talking to our customers, youll use your empathic ear to really listen to their concerns so that you can deliver the right kind of service and reach suitable outcomes to work with their needs.

Being an Adviser to clients during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, but also about having a role that offers you a steady career path with clear progression. There will be administrative work along the way, but ultimately we work as a team to get results and provide the best service to our clients.

As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. Whats important is that you deliver that perfect balance of outstanding customer care, regulatory adherence, and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customers needs.

About you Our customer service standard is paramount, and as an experienced and qualified Advisor youll need to apply your industry knowledge and output a sense of empathy that customers can really pick up when they talk to you. Youll have had good experience within the market. Now youre looking to accelerate your potential working for a market leader who can help you achieve your personal and professional goals.

Were looking for people who can really connect with customers while following the FCA guidelines and internal procedures that keep us in line with our industrys regulatory framework. After all, that feeling that everything is in hand and that all relevant documentation is taken care of is why our customers choose us. Thats why youll be an active listener who acknowledges and repeats what youre hearing so that each customer knows theyve been understood. Youll lay out all the options they need quickly and simply so that they can make informed decisions.

Why join L&C?

Working at L&C means being part of an environment of respect and equality. The standard of training is as high as it can be so that the service, youre able to deliver is exceptional. What you do with it and where you take your role from there is up to you

because there are lots of opportunities to progress.

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

Any questions? Get in touch today

TPBN1_UKTJ

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