Head of Claims Service Management

3 weeks ago

Christchurch Dorset, United Kingdom THL Full time

Service Manager Christchurch - Full Time - Christchurch
About the role
Our busy Rentals and RV Service Centre in Christchurch is looking for a full-time Service Manager to join their crew. Reporting to the National Service Manager, you'll focus on future growth, monitoring compliance and the flow of vehicles and the management of the Service Centre Crew.
Who are you and what will you bring to the role:
At least 2 years' experience in an automotive service environment required - five or more years preferred
Two years of supervisory experience with similar job responsibilities within the automotive industry
Good interpersonal skills
Good analytical skills
Use/maintain computers to monitor daily operations
Utilise new systems or processes implemented by the Branch
Maintain technical bulletins and special tools to increase technician efficiency
Ensure that customer experience and service is a priority
Ensure that thl business policies and procedures are adhered to
Understand and ensure compliance of NZ vehicle standards
Your key responsibilities:
Implement/communicate/monitor Customer Satisfaction standards
Implement and support RVSC 'good guides' across all department activities
Establish/maintain/build warranty claim processing procedures
Ensure high-quality service and repairs are provided to every customer
Deliver the right vehicle in perfect condition every time
Lead, coach, and mentor the service teams to continue a proven safe and positive culture across the Christchurch Service Centre
Follow all Branch policies and procedures
Participate in/contribute to management meetings
Establish/maintain/monitor a follow-up system to ensure customer satisfaction within 24 hours
Use an effective appointment system
Prioritize work through shop loading and scheduling system to ensure all deadlines are met
Establish/maintain a purchasing policy and practice to ensure competitive bids
Ensure maintenance and repair pricing is consistent with competitive practices
Conduct/report quarterly competitive market analysis to ensure competitive practices and pricing
Want to apply?
Our people come from varied backgrounds, countries, and cultures. We accept people as they are. That's what makes our Tourism Holdings Limited (thl) family special We want crew who are willing to go the extra mile and share team success. It's all part of our challenger spirit
So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you
#J-18808-Ljbffr

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