Housing Management Coordinator

3 weeks ago

Norwich Norfolk, United Kingdom Home Group Full time

Job Description - Housing Management Coordinator (24653)

Job Description

Description

Permanent, Part Time (22.5 hpw)

Plus, great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our Housing management Coordinator, you'll be at the heard of supporting our customers who have complex homelessness needs to develop their skills to live more independently in the community. You'll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing, we know

Typical day as a Housing Management Coordinator

  • Customers who are at risk of homelessness aged 18+.
  • Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
  • Help our customers with housing benefit claims, making sure that these are received on their rent account.
  • Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
  • Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms within set timescales.
  • Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK

You bring

  • Experience in managing a housing management caseload and overseeing landlord and housing management duties
  • Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
  • Able to take on a lead role within the team, offering guidance and support to your colleagues
  • The ability to work on your own initiative, positively influencing people from all different backgrounds.
  • A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
  • Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review

Our team

You’ll join Naomi, our manager who's been here at Home Group for around ten years. Naomi is also mum to three boys, and when she's not at work she is normally watching them play football, paddle-boarding or various activities to burn off their energy. She is super passionate about what we do and there's loads going on in the service for you to get involved with, from podcasts to puzzles to gardening projects.

Job details

  • You will be working on a rota basis however, we are open to agreeing a work pattern with you.
  • You will be managing all properties at our Barnards Yard service in Norwich, working closely with our team at Rosary Road.
  • Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups
  • You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

What’s in it for you?

  • 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
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