Integration and Support Specialist
3 weeks ago
Sumdog's mission is to narrow the poverty-related attainment gap by helping every child reach their full potential.
Sumdog is an online games-based maths & spelling practice & assessment app used by primary and middle school pupils in the UK and USA. Sumdog is unique in the way it engages even the most disenchanted pupils.We capture a detailed understanding of each child's strengths and weaknesses and use this to deliver personalised learning.
The results are spectacular. A published research study found pupils using Sumdog for just 30 minutes weekly progressed in maths fluency almost twice as fast as those who didn't.
Role summaryIn order to provide our schools with the ultimate experience following their purchase of Sumdog, we work closely with them to ensure that their students have accounts, are placed in the appropriate class, and assigned to the correct teacher.
As the Integration and Support Specialist, your responsibilities will include monitoring new schools and setting up their classes. You’ll also be involved in an exciting new process to onboard multi-academy-trusts (MATs), working closely with IT teams and teachers in schools.
This position is part of a small Support team within the Customer Success team. You will collaborate closely with Sumdog's Customer Support Specialist to ensure seamless integration and support for our schools.
Day-to-day responsibilities include:Class rostering
- Integrate newly subscribed schools via our third-party integration platforms, Wonde and Clever or by using spreadsheets
- Monitor daily reports for new schools to be rostered
- Work closely with the Account Managers and Regional Relationship Managers to follow up with schools, prioritise tasks and meet onboarding targets
- Be a point of contact for both teachers and Sumdog Account Managers for any rostering support queries
Multi-academy Trust (MAT) integration support
- Complete onboarding tasks to support projects with large MATs
- Communicate with MAT IT leads to create an integration plan and keep them updated, providing any relevant support documents
Help with general customer support (email and over the phone)
About youTo be successful, you'll have*
Precise and concise verbal and written communication style
Excellent general IT skills and experience working with spreadsheets
The ability to multi-task, manage time effectively and learn quickly
Eagerness to review and propose improvements to processes
It would also be helpful to have experience in any of the following:
Experience working with teachers and schools
Familiarity with a cloud-based support system, especially HubSpot support and RingCentral (UK) / Vonage (US)
Most importantly, the Sumdog team are passionate about helping every student reach their full potential; the successful candidate will share this passion and eagerness.
*Please do not hesitate to apply even if you do not think you meet all of the requirements. You may have experience outside of our requirements that will make you a great candidate or you may have strengths in areas that we may not realise until we interview you.
What we offer:a part-time role (15 hours per week) starting in October
- £12 per hour
a central Edinburgh office and/or remote working (providing it's within the UK)
an exciting and vibrant working environment
a chance to be part of a fast-moving internet business with some amazing people
If you work remotely, you'll have the opportunity to travel to the Edinburgh office a few times a year. It's a beautiful city - we're sure you'll enjoy it. You'll also get to visit schools in Edinburgh and see kids reactions to Sumdog
Above all, this is a great opportunity to make a real difference to children's lives
We encourage applications from all backgrounds, abilities and diverse needs.
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