Customer Service Manager
4 weeks ago
Join the Wowcher Team - We're Hiring a Customer Service Manager The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Location: Derby (Embrace the office vibes – 3/4 days a week) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom… On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few We’re entrepreneurs at heart and love to spot a great deal If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on Your Mission: This manager will be responsible for overseeing the daily operations of our merchant services department. You will take ownership of all escalated queries and complaints into the department and will be responsible for handling the more complex tasks sent through the team, along with team reporting across a variety of channels. In this position, you will lead a small team and ensure that all departments are working together to achieve our goals. In addition to this you will help assist with the day-to-day team tasks across both teams, providing support to other team members, and assisting them with the day-to-day volume and queries. You’ll also be responsible for reviewing practices, identifying potential risks, maintaining team knowledge and reporting. Your Tasks Include:
- Conduct thorough analysis of refund data, leading meetings to address discrepancies and drive resolution.
- Make strategic decisions to optimise customer satisfaction and service quality based on insights gained from data analysis.
- Ensure strict adherence to Service Level Agreements (SLAs) within both merchant and customer services, ensuring timely and efficient issue resolution.
- Develop and elevate Net Promoter Scores (NPS) for merchants, fostering strong relationships and loyalty.
- Lead and manage a team of employees, providing guidance and support as needed.
- Proactively identify and address potential gaps in service delivery through forward planning.
- Analyse data and make recommendations for improvements to processes, procedures, and systems mainly including an overview of results within customer service.
- Handle customer complaints promptly and professionally, aiming for swift resolution and customer satisfaction.
- Collaborate with other departments and stakeholders to ensure that business needs are being met.
- Assist sales teams during merchant meetings by addressing service-related inquiries or concerns, ensuring seamless support and alignment with business goals.
- Strong leadership skills to effectively lead high-level meetings.
- Detail-oriented with a keen eye for accuracy.
- Proactive, motivated, and focused with a drive for initiative.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office, particularly Outlook and Excel, with a background in data analysis and report creation being advantageous.
- Ability to multitask effectively.
- Maintains professionalism and composure under pressure.
- Adaptable and flexible in rapidly changing environments.
- Highly motivated individual with a vested interest in the daily deals sector and a willingness to learn about our business.
- Demonstrates resilience when faced with challenges.
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Customer Service Manager
2 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher...
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Customer Service Manager
2 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Job Description 🚀 Join the Wowcher Team - We're Hiring a Customer Service Manager 🚀 Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the...
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Customer Service Manager
1 month ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands...
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Customer Service Manager
1 month ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands...
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Customer Service Advisor
1 week ago
Derby, Derby, United Kingdom Service Care Solutions Full timeJob Title - Customer Service Advisor Location - Derby DE1 Contract - Temp - 6 months Hours - 25 or 37 Role summary - This company is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for delivering a face-to-face service from the company's reception. You will...
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Customer Service Advisor
1 week ago
Derby, Derby, United Kingdom Service Care Solutions Ltd Full timeJob Title - Customer Service Advisor Location - Derby DE1 Contract - Temp - 6 months Hours - 25 or 37 Role summary - This company is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for delivering a face-to-face service from the company's reception. You...
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Customer Service Manager
2 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager &##128640; Derby (Embrace the office vibes – 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On...
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Customer Service Manager
2 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Derby (Embrace the office vibes - 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Derby (Embrace the office vibes - 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this...
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Customer Service Manager
1 month ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager 🚀 Derby (Embrace the office vibes – 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Derby (Embrace the office vibes – 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Derby (Embrace the office vibes – 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of...
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Customer Service Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Wowcher Full time €32,000Join the Wowcher Team - We're Hiring a Customer Service Manager Derby (Embrace the office vibes – 3/4 days a week!) We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of...
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Service Coordinator
2 days ago
Derby, Derbyshire, United Kingdom Intertek SAI Global Full timeJob Description As an Audit Coordinator, you will provide administration, audit scheduling, and customer care services and support to Intertek clients throughout the UK. As an Audit Coordinator, we are looking to for an individual who has the ability to time-manage and organise your own workload, with great communication and customer service skills...
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Customer Service Manager
2 weeks ago
Derbyshire, United Kingdom DS Smith Full time**About the role** Our DS Smith site in Clay Cross is currently seeking an ambitious and motivated Customer Services Manager to support and manage the team, develop and encourage strong processes and challenge themselves daily. You will have full accountability for a high-performingCustomer Service team that works hard to delight our customers every...
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Customer Service Advisor
2 weeks ago
Derby, Derbyshire, United Kingdom Webhelp Full timeJob Advert Are you detail-oriented, reliable, and ready to make a difference in customer service? We are looking for experienced professionals to join our team as Customer Service Advisors. If you have a knack for problem-solving and a passion for helping others, we want to hear from you! We’re a global technology and services leader that powers the...
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Customer Service Advisor
6 days ago
Derby, Derbyshire, United Kingdom Firstsource Full time €12Job Description Customer Service Advisor- Polish Language (Non–voice) Location: Onsite in our Pride Park office, Derby Salary: £12 per hour Hours- Full time & fully flexible for shift work across 7 days a week Contract Type: Fixed Term Contract Note: Proficient written Polish and Spoken language skills are mandatory. What Will You Be Doing? As a...
