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Sales Director
4 months ago
Are you passionate about delivering excellent customer service?
If so, a role as a customer service and sales support supervisor may be your perfect opportunity for you
As a successful, fast-growing business my client takes customer service seriously and they are keen to grow the department to ensure they continually improve their efforts to better serve their customers.
They are seeking a conscientious, considerate customer service advisor to join their growing sales support team.
A group of customer-centric problem-solvers, they are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. They are investing heavily to ensure they stay at the forefront of their industry and they are seeking motivated salespeople to help us achieve this goal.
Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
Co-ordinate and deliver updates between their sales team, logistics department and their customers ensuring clear communication both internally and externally.
Be the main point of contact for after sales queries and customer complaints.
Execute customer resolutions and complaint handling procedures.
Prepare and deliver customer service reports to wider management.
Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries.
Liaise with both the sales team and logistics department to ensure order status updates are provided.
Monitor calls between the sales team and customers.
Must have experience in the field of customer service at a supervisor level.
Strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner.
An ability to approach customer complaints and issues with a high degree of empathy.
Experience working for a building materials business.
To effectively solve problems, a degree of technical knowledge around building materials would be preferred.
Experience using a sales CRM and Sage accounting software.
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