Office 365 Infrastructure Engineer
2 weeks ago
Office 365 Infrastructure Engineer
Derby (2 days a week in the office)
54k
Role Purpose:
To provide a customer focused, reliable and flexible support service for the business. A SharePoint & Office 365 developer with the passion for building solutions using the Microsoft SharePoint platform. To build on an existing SharePoint solution in line with the evolving Digital Workplace strategy. Enabling Service Areas to operate effectively and efficiently using technology. Constantly seek to improve existing sites and applications based on new technologies and Office 365 and SharePoint features.
- Maintain existing SharePoint solutions and implement strong supporting governance.
- Build custom business applications with out-of-the-box features and extend with custom scripts and coded applications.
- Evaluate existing systems, solutions and processes and provide ideas for improvement. Research and understand emerging practices (as you will be working on new Microsoft APIs and Microsoft platforms).
- Implementation and customisation of SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows and Enterprise Search.
- Plan content types and deploy custom lists and libraries.
- Develop, deploy and maintain client side rendering scripts and SPFx components.
- Author and execute PowerShell scripts that automate routine administrative tasks.
- Reviewing, implementing and maintaining search services, including defining and expanding search schema.
- Drive adoption and usage of Office 365 & SharePoint solutions.
- To provide prompt support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible and within the IT Service Level Agreements.
- Provide help and guidance to customers of Office 365 including SharePoint Online, in order that they can make maximum use of IT and make training recommendations where appropriate.
- Working with vendor support contacts to resolve technical problems within the cloud provided services.
- Lead problem investigation to understand the root cause of a faults and lead problem resolution.
- Lead the implementation of designed solutions including testing and documentation with guidance and ongoing support.
- Follow the change management process to include risk assessment and prioritisation of a deployment and ensure a back-out plan is completed and represent the release management process on the Change Advisory Board (CAB) prior to changes being implemented.
- To produce standard configurations, documentation and procedures in order to streamline support processes and produce efficiencies within IT Services.
- Carry out support, installation & maintenance activities to the cloud provided services implementing custom solutions to meet the business requirements.
Experience Required:
- 2+ years of hands-on SharePoint development experience creating SharePoint features and solutions
- Experience with Azure (VMs, App Services, Hybrid Connections) and Office 365 development is a plus/advantage
- Understanding of best practice information architecture, managed metadata, content types, enterprise search, custom refiners, and search-driven applications
- Knowledge of products to include Microsoft Cloud Technologies such as Office 365.
- Strong technical and problem solving skills with a demonstrated ability to perform support in Windows environment.
- Basic understanding of virtualisation technologies including Azure.
- Knowledge and experience of good customer service principles and practices.
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