Experienced Team Lead or Medical Receptionist

2 weeks ago


Bangor Co Down, United Kingdom Lynda Jacobs Recruitment Full time

Medical Receptionist Team Leader (Part-time)
Permanent Part-Time
My Client based in Co Down require an enthusiastic & motivated Part-time Medical Receptionist Teamleader to join their friendly & supportive team on a permanent basis.
Assist in leading the reception team, ensuring an efficient and professional manner is maintained. To manage the reception department, thereby assisting with the smooth running of the practice.
Responsible for supervising the reception staff including staff leave, attendance/ sickness & rotas. Ensure practice protocols & standard operating procedures are adhered to and ensure all staff are aware of disciplinary & grievance procedures and a full understanding of health & safety.
Co-ordinate staff to ensure all tasks are completed on a daily basis to include, but not limited to appointment management, scripts process, Mail Manager, Docman, Workflow.
In conjunction with the practice manager support reception staff in achieving their development plans & assess training needs with a view to helping to prepare individual Personal Development Plans for reception staff.
Assist with recruitment/training for reception staff.
Assist in the development and maintenance of the Reception Hand Book – ‘How to Guide’.
Registration procedure - ensure that procedure is kept up-to-date and understood by reception staff and that it is carried out effectively and efficiently.
Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, housekeeping duties
Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures.
Report IT issues to the clinical system provider and or BSO Support team on behalf of reception and clinical team and manage Bomgar sessions (training will be given.).
Assist with the creation and management of login details for the clinical system staff (training will be give
Provide hands on support to all reception staff and carry out any of the duties of a Medical Receptionist.
The successful Candidate will also support the management team in promoting the following
Confidentiality/Equality and Diversity/Health & Safety/Apply Practice policies, standards & guidance
Minimum of 3 years’ experience of General Practice reception duties
Experience of using a clinical system e.g. Experience of using Microsoft software e.g. excel, word
Understands confidentiality, GDPR and the Data Protection Act
Train and supervise reception administration team members to ensure organisational quality and operational standards are met
Must be flexible to work and or cover different days/hours as required by the service/business needs
Able to identify and report amendments to policies/procedures for service improvement
Competencies and Personal Qualities
00 per hour depending on experience
25 days annual leave plus 10 statutory holidays (pro rata)
On-site parking



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