Senior Manager, Consulting and Client Services

2 weeks ago

London, United Kingdom Freshworks Inc. Full time

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Lead business and functional requirements definition and prioritization/scoping of requirements and sizing of projects.
Collaborate with cross-functional teams (sales, pre-sales, product strategy/planning, architecture, and delivery) to determine how best to implement Freshworks solutions.
Proven track record of successful project delivery of large enterprise Customer support solutions/implementations.
~ Process and Data modelling tools and best practices.
~ Experience using agile software delivery methodologies such as Scrum
~ Experience leading teams in the analysis of complex problems and the design and implementation of related solutions.
~ Preferred Experience and Skills: Experienced with projects that involved large data integration and data migration activities as part of the project scope
~ Strong ability to document current and future state regarding CX Practice head, functional/technical specifications, data integration, and data migration solution design.
~ Full professional proficiency in an additional European language such as German, Dutch, French, Spanish would be an added advantage.

Company funded Life & Long-Term Disability insurance
~ Cycle to work Scheme
~ Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
~ Company Funded Employee Assistance Program (EAP) for both you and your family
~25 days annual Paid-Time-Off (PTO)
~ Discounted Tax Support Services

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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