Head of Field Service Management

2 weeks ago

Dudley West Midlands, United Kingdom nGeneration Limited Full time

Job Description nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Scheduling or first-line help desk analyst experience is desirable but not essential.
A successful Field Service co-coordinator will have various prerequisite skills that typically include:
Experience working with software such as google maps, word, outlook and excel
Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
Ability to take first-line calls from customers supporting our hub in the resolution of software calls.
Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Job Types: Full-time, Permanent
Company pension
Free parking
On-site parking

12 hour shift

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