Specialist Engineer

2 months ago

Warwick Warwickshire, United Kingdom M Group Services Limited TA Magdalene Limited Full time

Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Working on a large, strategic account that is critical to both Magdalene and UK PLC, this role will take technical ownership of the Magdalene service, support management and provide inspired technical leadership to a team of highly skilled engineers.
It is essential that you can interface with all levels of management and account team members, both internally and within the customers business, providing a best in class level of support in, and where required, out of hours.
The role calls for the provision of data network expertise in the management and delivery of network installation with the ability to troubleshoot, resolved and monitor faults within a complex data network.
Operational Monitoring & Management of Voice/Data network and associated systems.
Provides 2nd line support to resolve user faults and carry out changes on the networks.
Provide technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues.
Accurate resource planning and forecasting
Root Cause analysis for major incidents and escalated faults.

Comprehensive knowledge within chosen primary technology field.
Full SC Security Clearance or the ability to obtain
LAN/ WAN (Cisco CCNA) or 5 years experience.
Cisco Call Manager (CCNA) or 5 years experience.
Understanding of ITIL methodologies and best practices
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. 25 days annual leave plus bank holidays
~4% matched pension scheme
~2 x salary life assurance
~ Access to our staff discount portal
~ Health Cash Plan
~ Cycle to Work scheme
~ Employee assistance programme
~ Recruitment referral scheme
~ Enhanced Family Leave

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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