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Business Analyst

2 months ago

Potters Bar Hertfordshire, United Kingdom Canada Life Limited Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.


Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.



The Business Resilience Analyst role is to support the delivery of our Operational Resilience, business continuity & TPRM strategy across a broad spectrum of stakeholders.
They will support businesses and the Head of TPRM & Ops resilience with reviewing BCP plans, IBS documentation, Business impact assessments (BIA's) supplier resilience plans, incident management, risk and control process mapping, documentation production and as a technical support desk (system and process) and oversight function.
They will collate and analyse information from a variety of sources to enable informed decisions that can be made in our Resilience, business continuity & TPRM strategy, along with ensure correct governance and reporting to our regulators and internal stakeholders.
The role will also ensure we can lead on a more proactive approach to Operational business resilience, Business Continuity and TPRM planning by collating and developing multiple sources of data from across the organisation to act as an early warning system for any potential disruptions to our business.
The role will also play a key part in analysing and performing retrospectives on any incidents, scenario tests and issues that arise so that we can proactively take steps to carry out route analysis and minimise future impact should these events occur again.
Provide regular operational risk business reporting on Operational Resilience - Important business services, BCP, TPRM and Critical Systems and Incidents (including all bronze events)
Maintain systems, provide training and ensure full data integrity
Provide input and analysis on scenario tests, BCP plans, supplier resilience plans, BIA, IBS to ensure they're fit for purpose, with the responsibility for action planning and closure
Support the led on internal business stakeholders on the TPRM process and provide SME support and guidance
Manage and continuously improve the Business Resilience and TPRM intranet site ensuring that information held is relevant and easy to navigate
To be a key point of contact, scribe and collate relevant data during Incident Management Team invocations
Perform ad-hoc data analysis and explore emerging risks and disruptions as they appear
Prepare core presentation material (slides, reports) for stakeholder communication and meetings for an audience with attendees including Senior Leaders and Execs
Extensive experience in a Business Continuity/Operational Resilience, TPRM and Crisis Management
Good experience in facilitating meetings and workshops at operational and senior management level
Strong knowledge in the production of formal policy/procedural type documentation
A sound understanding of business operating models within a financial services/insurance company
Experience of planning BC rehearsals and testing activities
Good Analysis skills
Advanced user of MS Word / Excel / Powerpoint / Visio
Data analysis / Reporting experience
Previous Risk knowledge
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.



We care about doing the right thing for our people, customers and community and helping others to build better futures. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.



Diversity and inclusion


Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

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