Brand Ambassador, Selfridges

2 weeks ago

London, United Kingdom HERMÈS Full time

PRINCIPAL ACTIVITIES:
Greet customers warmly on the store floor
Listen attentively to customers' requirements, provide a quality service and advice to help them make their choices
Inspire customers to dream by introducing them to our products
Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
Demonstrate an excellent knowledge of the house's products and will achieve additional sales alongside the product(s) initially chosen by the customer.
GENERAL DUTIES:
Keep the store tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office
Education and/or work experience :
You have at least two years' higher education in cosmetics sales
You have at least three years' successful experience in a cosmetics sales post for a well-known quality house or retailer
Expertise :
You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
Fluent English
Personal and environmental presentation:
Pay close attention to the cleanliness and tidiness of the sales space
Ensure you are always highly presentable
Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
Enjoy a challenge and thrive in a sales environment
Possess a strong team spirit and share your experiences and expertise with enthusiasm
Are passionate about art and fashion
Have a good awareness of colour
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