Contract and Monitoring Officer
1 week ago
Spencer Clarke Group are seeking a Monitoring & Responding Officer for a Local Authority Client based in North London.
In this role, you will monitor emergency calls from vulnerable residents, provide immediate support, and respond to emergencies by visiting homes to ensure safety and well-being.
Answer and respond to emergency calls from vulnerable residents using the Jontek Answerlink call monitoring platform.
Collaborate with colleagues during shift handovers to ensure a seamless service.
Experience working in an emergency call monitoring centre, particularly with vulnerable service users.
Full UK driving licence (clean) and experience driving fleet vehicles; Familiarity with call monitoring platforms such as PNC or Verklizan, with Jontek (Answerlink) experience preferred.
Contract type: 3-6, months minimum, with a high likelihood of extension
Hours: This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week
For any further questions, please contact Taylor Kirkham on (phone number removed).
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