Customer Service Administrator

3 weeks ago


United Kingdom Rotherwood Full time

Our client based in Bingley is looking to recruit a Customer Service Advisor on a full time, permanent basis.

Duties will include:

  • Responsibility for incoming and general outgoing post
  • To enter sales orders received from UK and overseas customers.
  • To process daily shipments through our ERP system and ship / invoice goods
  • General administration duties i.e. word, excel, photocopying faxing, laminating
  • Log and pick up customer complaints through MyCase and ensuring complaints are acknowledged / completed within a timely manner.
  • To liaise with manufacturing teams to progress orders on customers behalf.
  • Prepare export documentation / certification relevant to shipments.
  • Encourage good customer relationships throughout company internally and externally.
  • Responsible for answering reception and greeting all visitors to site.
  • Arrange meeting rooms and lunches for visitors including ensuring the visitor coffee machine is well stocked with supplies.
  • Raise purchase order requisitions for stationary supplies.
  • To become multifunctional within the Customer Service team to provide cover / or assistance where necessary.
  • Any other duties within the Customer Service team.

Key requirements:

  • Good keyboard / typing skills.
  • Good standard of education, Maths & English GCSE.
  • Customer Service Experience
  • Understanding of logistics.

Hours: 37.5 hours per week, Monday to Friday 8.30am 5.00pm, 1 hour lunch break.

Starting salary: GBP22,000

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