Technician Service Desk Administrator

4 weeks ago


Romford Greater London, United Kingdom C2 Recruitment - Retail, Hospitality & Charity Specialists Full time €28,271 - €30,934

Job Description IT Support Technician
5 hours per week (this will include shift patterns)

They currently have an exciting opportunity to join them in the position of IT Support Technician.

Reporting to the Digital Services Manager, the role will involve working as a member of the ICT team, providing high standards of desktop support to staff across the entire hospice and retail shops.

My client is seeking a candidate with a passion for IT support, highly motivated and forward thinking to work within the existing dynamic team.

Responsible for 1st line support and participate in the 2nd line day to day activities of the service desk for the hospice.
The service desk provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function.
Support is provided to clinical, management, support staff and retail staff.
Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as Microsoft Teams.
To support on project development and deployments under the supervision of the Digital Services Manager.
This role includes installing, diagnosing, repairing, maintaining, and upgrading all organisational hardware and equipment while ensuring optimal performance.
Level 3 Advanced Diploma in ICT Systems Support or equivalent experience, plus significant demonstrable experience of working in a large organisation supporting IT services.
Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes.
Significant experience of supporting an IT System and its infrastructure.
Experience of working with Windows servers, Windows operating systems, Microsoft 365.
ITIL V3 Training or equivalent experience would be desirable.

A friendly, open and warm team to offer support and guidance.
Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
Pension scheme and Occupational Sick Pay on commencement.
Active Education team providing in-house training and supporting learning opportunities.
Free Car parking and subsidised restaurant with a good selection available daily.

If you have experience in IT/Desktop Support and you have passion and enthusiasm for the non-profit sector, then this role could be for you…please apply today with a copy of your CV.



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