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IT Helpdesk Technician Apprentice

4 months ago

Rotherham South Yorkshire, United Kingdom RNN Group Full time €27,921

IT Technician x 2

Full time (37hrs per week, all year round)

Permanent

£Cross College role, Worksop or Rotherham

The 2nd Line IT Support Technician is a key part of the IT Services team for the RNN Group, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients (learners and staff) this is a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

The RNN Group maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems.

Your main priority will be to resolve requests that customers raise via our Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.

You will have the opportunity to be involved in significant change programmes, including the installation of a variety of software solutions and the deployment of various hardware devices.

You will have experience of supporting and configuring Microsoft Windows desktop operating systems in a networked environment, Microsoft Office products at various releases. You may also have experience with Office 365, Outlook, Google Workspace (formally G Suite) and Apple operating systems too.

You will be an effective problem solver, able to diagnose a range of IT related issues first time, ensuring the end-user has the best possible experience. You should have an IT related qualification, i.e. Microsoft, CompTIA, etc. (or equivalent) and a level 2 literacy and numeracy.

A driving licence and own transport would be desirable as you would be required to work at any of our sites.

You will report to the Head of IT Services/Operations Coordinator who will give you direction, you will however, have authority to act autonomously in your day to day work and to make decisions within departmental guidelines.

You will be primarily based at Rotherham Campus but you must be able to travel to, and work from, the other Group sites and subsidiaries e.g. Our excellent benefits and rewards package:

Access to local government pensions scheme

Up to 41 days annual leave per year (2226) including closure during Christmas period

Staff health & wellbeing and benefits schemes including inhouse Occupational Health service

Full, part time and flexible working hours available in many roles

Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

Recruitment Referral Scheme for all employees worth by to £200 per referral made

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. We are OFSTED ‘Good’ (November 2022)

We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

All candidates must have the legal right to work in the UK.

If you require further information about this vacancy please contact the HR department on (phone number removed) or