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Control Manager, Issue Management

1 month ago

Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

The Client Onboarding & Documentation (CO&D) organization is seeking a highly talented Vice President to work in EMEA as arms of the CO&D Global Controls Team. This is an excellent opportunity for a self motivated employee who enjoys solving complex problems and delivering creative solutions.

As the Control Manager, Issue Management & Advisory - Vice President in CO&D team, you will work for the Issue Management and Advisory team lead. You will play a crucial role in the team's daily operations - the CO&D Global Controls Team is focused on ensuring a robust control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS) teams through the proactive identification and timely remediation of risk.

Job responsibilities

  • Works closely with management and business to opine on emerging risks and controls necessary to mitigate operational risks
  • Interfaces senior management in EMEA including Operations, GFCC teams
  • Manages a portfolio of Issue management and advisory from control standpoint
  • Uses data analysis and tools in root cause analysis of operational errors and control breaks to create a systematic approach
  • Partners with Operations on the sustainable implementation of operational changes; provides guidance and advisory role on the risks and required controls needed to support large scale "Change" initiatives including Business Integrations
  • Guides the team on data driven approach for business analysis, issue dimensions, change testing as applicable
  • Partners effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices
  • Interfaces senior management, managing directors and represents the team in various governance meetings
  • Creates a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Advises on and continually reassesses key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
  • Ensures operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment

Required qualifications, capabilities, and skills

  • Substantial experience in Anti-Money Laundering/Know Your Customer (AML/KYC)
  • Strong leadership, drive to change and lead digital agenda to drive strategy and solutions for problem-solving, analytical, team building
  • Must be highly disciplined, a self-starter, and can execute in a fast-paced, results-driven environment
  • Ability to drive a culture of risk awareness and proactive risk identification and assessment
  • Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills

  • Compliance, Audit, Risk, or Operations experience

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

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