Analyst I

1 month ago


Belfast, United Kingdom Hays Full time

A leading global law firm operating in over thirty countries with a reputation for delivering exceptional legal solutions that help clients grow, innovate and thrive.
They are committed to leading change by putting people first, embracing new ways of thinking and integrating technology into everyday work.
The Support Analyst provides technical support to internal customers, assisting them by phone, email, and face-to-face, escalating to relevant technical teams or external support providers for resolution when necessary. The remit of this team is global and extends to all aspects of UX support relating to Service Desk, application, and infrastructure,
To deal with requests for user support from the Service Desk, regional IT Officers and external support providers, to ensure an efficient, customer-focused response is provided and a high quality of customer service is maintained.
•Respond to either first line or end user software or hardware queries via email, phone or face to face.
•They offer exceptional professional and personal development – providing training, mentoring and practical support, and are renowned for offering rewarding careers that are built around your strengths and designed to ensure you can achieve your personal and professional goals, recognising that those may look different for everyone. A comprehensive salary and benefits package is on offer for the right individual.
Flexible working options are available.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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