Salesforce Administrator

3 weeks ago

London, United Kingdom BigHand Limited Full time

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best.
Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. Salesforce is the most important technology platform in our company. It is our central store of all records relating to commercial and customer service activities. We are recruiting for a Salesforce Administrator who will support users in their day-to-day, assist in maintaining the system, and work with the business on the continuous improvement and deployment of an ambitious Salesforce roadmap.
Our Salesforce stack includes Sales Cloud, Service Cloud, Experience Cloud Site, Marketing Cloud Account Engagement (formerly Pardot), and various other third-party apps from the ecosystem. We’re looking for a proactive and curious individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and implementing scalable best practice solutions. We are looking for someone with a strong understanding of the Salesforce platform, a desire to provide outstanding day-to-day user support, a learning mindset, and the ability to configure solutions with user satisfaction a priority.
Handle administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards, and Flow across Sales Cloud, Service Cloud and our Experience Cloud Site.
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Provide ongoing user training and create training materials/technical documentation as needed.
Work with integrated applications including, Cloudingo, DealHub, Outreach, Conga, Gainsight, Natterbox, LinkedIn Sales Navigator etc.
Certified Salesforce Administrator
Strong Salesforce product knowledge and 1+ years of Salesforce Administration
Hands-on experience with Service Cloud is essential, Experience of Sales Cloud and Cloud Site is a plus
Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels
Demonstrates enthusiasm towards continued personal/professional development
25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year
~ Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG)
~ Opportunities to give back with company volunteer events and individual volunteer days
~ Career growth opportunities and study leave allowance
~ Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
~ Financial benefits including pension scheme, life assurance, and salary sacrificing
~ Cycle to Work Scheme and Tech Scheme
~ Growing business with a global presence, flexible working, modern offices, and remote work options

We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability.

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