Associate Customer Success Manager
4 weeks ago
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?Overview:We are part of an exploding industry where we have conquered the global market and now due to expansion we, are looking for an Associate Customer Success Manager to join our Account Management function in Copenhagen. Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its real value.In this role, you will be responsible for customer retention for our Danish based customers. You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, and ensuring that the maximum value is derived from Trustpilot’s products.What you'll be doing:Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewalEnsure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against themConvey best practice examples that drive ROIEnsure Trustpilot becomes the value-adding partner in targeted accountsAct as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teamsSuccessfully upsell Trustpilot’s products and discover new revenue opportunitiesIncrease renewal rates and reduce churnMapping various accounts in order to cross-sell into other parts of their businessInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresSuccessfully onboard clients and ensure they fully utilise their paid subscriptionWho you are:Fluent in Danish. Along with English working proficiency. (Fluent/working proficiency in a third language is advantageous too)Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate Consistent track record of hitting targets in similar capacity over the past few yearsDemonstrated experience with subscription based, renewal license modelsAbility to build and maintain strong relationships with multiple stakeholdersExcellent communication and negotiation skillsAdept of uncovering new revenue opportunitiesPossess a solid ability to manage tough conversations in a professional and solution-oriented mannerExperience with selling in a competitive environmentWhat's in it for you?On-going career development, training and one-to-one coaching via our in-house enablement teamHybrid working model 2/3 days on site and the rest working from homeA lucrative commission structure, company bonus and benefits25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityAt Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn LearningPaid parental leaveNewly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments availableWe are:Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.Ideas people. We like our employees to be creative and always advocate for new ways of workingStill not sure?We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you#LI-KW1About TrustpilotAt Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust.Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
-
Customer Success Associate
3 weeks ago
United Kingdom Amber Resourcing Full time €32,000⭐ Customer Success Associate ⭐| Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! If you like the sound of making a genuine difference in the world of...
-
Customer Success Associate
3 weeks ago
United Kingdom Amber Resourcing Full time €32,000⭐ Customer Success Associate ⭐| Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! If you like the sound of making a genuine difference in the world of...
-
Customer Success Associate
3 weeks ago
United Kingdom Amber Resourcing Full time €32,000Customer Success Associate ⭐ | Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! They are on the lookout for a Customer Success Associate to... ✔...
-
Customer Success Associate
3 weeks ago
United Kingdom Amber Resourcing Full time €32,000Customer Success Associate ⭐ | Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! They are on the lookout for a Customer Success Associate to... ✔...
-
Customer Success Associate
1 month ago
United Kingdom SMARTSHEET Full timeSmartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Success Manager
3 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
3 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
3 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
4 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
4 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
4 weeks ago
united kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
4 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
4 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
4 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
3 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
3 weeks ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
4 weeks ago
United Kingdom Enable Recruitment Full time €30,000enable recruitment | B Corp provided pay range This range is provided by enable recruitment | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from enable recruitment | B Corp Senior Recruitment Consultant – Sustainability Sales at enable...
-
Customer Success Coordinator
1 month ago
United Kingdom Oscar Associates (UK) Limited Full timeThe Role Your role will be to develop the growing customer base and manage the customer relationships from the point of sale through to successful implementation. Providing technical support and management to 30+ SME accounts. The Company A rapidly expanding SaaS startup with aspirations of becoming a world leader in interactive experiences with a vision...
-
Remote Customer Success Manager
1 month ago
United Kingdom Netwrix Corporation Full timeOur commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...
-
Remote Customer Success Manager
1 month ago
United Kingdom Netwrix Corporation Full timeOur commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...
