Remote Technical Account Manager

4 weeks ago


Milton Keynes Buckinghamshire, United Kingdom Yardi Systems Full time

Yardi is a global software company providinginnovative property management solutions and services in every real estatemarket. We are focused on providing our customers with superior products andoutstanding customer service. We are passionate about technology and believework should be fulfilling and fun We are committed to our customers, employees,and the communities where we live.
We arelooking for motivated, enthusiastic team players with great customer serviceskills to provide consultative,implementation, system support, and professional services to a portfolio ofassigned Yardi clients
Consultwith and provide direction to software end-users; assists end-users with theday to day operation of system software including financial reporting,accounting, and daily business operations
Identify ongoing application systems issuesfor assigned applications and initiate the communication of revisions and bestpractices
Performsystem and business process reviews and other services reviews to identifyinefficient processes and makes sound recommendations for client productivitygains through the use of Yardi software
Managecontinued software integrations, maintenance, and updates in collaboration withclients
Research, analyze, and resolve softwarefunctionality and reporting problems for clients
Identify when client issues need to be escalatedand determine the appropriate support resources for problem resolution
Evaluatecompany resources and software functionality in connection with prioritizingand responding to client requests; provide recommendations and informeddirection to clients regarding ancillary products and services that align withclient business and operational needs and goals
Collaborate internally withanalysts, designers, programmers, sales, and marketing with a focus on meetingclient needs and maintaining high-level customer service standards; complete specialprojects related to department training and client support; Bachelor’s Degree in Business, Finance, Math,or Computer/Engineering Sciences or equivalent experience in the propertymanagement industry
Demonstratesuccessful collaboration with Cloud Services, development, and escalation teams
Competence in some of the following areas,relational databases, and SQL.
Understanding of property management industryand best practices
Ability to configure and manage networks and peripherals.
Experience with HTML/Cloud Services
Comprehensivebenefits – Medical/dental, paid time off, sick time, paid holidays, profitsharing, life insurance, and more
At Yardi, we’ve created ateam of over 9,000 employees in over 40 locations around the globe dedicated tomaking great real estate software products and fostering a collaborative workenvironment. All submissions for openpositions should be received through Yardi’s applicant portal, accessed fromYardi’s corporate website.
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