Senior Account Manager

2 weeks ago

Manchester, United Kingdom Real Chemistry Full time

Real Chemistry is a global health innovation company with offices across Europe and the US. We believe that the way to real, transformative change is through the uncommon combination of disciplines, technologies, and our greatest asset – our people. This role is part of the Integrated Client Services team in Real Chemistry. You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can leverage the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike.

You take a strategic perspective, manage client relationships and can be entrusted with entire portfolios of client business, with the support of SMT. Being an excellent Senior Account Manager means being able to do the following:

Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
# Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through
# Oversee large projects with less support from your account lead, being accountable for the whole project from start to finish
# Provide counsel to the client throughout the project with confidence to challenge the client when required; Provide support to your account lead in addressing programme and team challenges
# Have a clear understanding of the programme as a whole (not just the projects you are working on), client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls
# Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent


Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the prospective client in the new business process


Coaching and mentoring junior team members on an ongoing basis; Line management of AEs: manage and run bi-annual reviews for your linees, as appropriate


Financial
# Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes
# Support your account lead with financial management, proactively getting involved in forecasting and resourcing
# Submit your expense claims accurately and on time


Participate in an internal team, e.g., Bachelor’s degree in a Scientific subject or equivalent experience is required.
Must have Medical Education experience; Informal/formal presentation and writing skills; Skilled in data communication
Edit junior staff writing and presentation material
Able to communicate critical information to management and the client
Must be highly organised, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
As such, we seek motivated and qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. We believe diversity of persons and ideas forms the most comprehensive, forward-looking company.

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