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Part-time Chief Executive Officer

4 months ago

Farnborough Hampshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full time

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BMW Group Financial Services UK is looking for a Private Escalations Executive. Private Escalations Executive
The purpose of the role is to investigate, manage, resolve and reduce customer complaints on behalf of BMW Group Financial Services and associated brands, to be responsible for monitoring and owning progress of individual cases, bringing any trends to their Managers attention.
To be the first point of contact for Customers who are showing dissatisfaction and wanting to raise a complaint.Complaints can be received by email, letter, phone, online forms, action alerts or escalations from Senior Management.
Providing our customers an exceptional service ensuring our Key Performance Indicators and Service Level Agreements are met and that we balance the customer and business needs.
Ensuring all regulatory timeframes are met in all complaint handling processes
Review correspondence to ensure consistency and brand compliance
Advise Manager of cases which are likely to require their intervention, FOS and Legal intervention or where time delays are required.
Previous experience in a customer service role in the Automotive or Financial Services industry is desirable
Financial background is desirable
In return we have an attractive flexible benefits scheme, with the option to select from:
Permanent health insurance
Medical screening
Competitive holiday entitlement
In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid.
The initial assessment will be carried out via a video interview.
We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.