Senior Managed Services Engineer

4 weeks ago

Birmingham, United Kingdom Six Degrees Full time

Job Description

Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.

The Managed Services team provide a 24/7 support structure for our clients with a primarily focus on Event Management, Patching, Planned Maintenance, Change planning and implementation.

The Senior Managed Services Engineers serve as the primary escalation point for Managed Services Engineers in various ITIL disciplines, particularly focusing on incident change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also provide guidance and support to the rest of the team.

You will play a significant role in the technical aspects of Incident Management, Service Requests, and problem management related to your product specialization. Additionally, you will be accountable for enhancing and preserving the necessary technical skills to deliver these services to our customers, in line with our performance indicators and service level agreements.

The position requires your presence at our datacentre on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure.

If you possess expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input.

Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey.

Our recruitment process:

We don’t like to have lengthy recruitment processes here at Six Degrees as it’s more important for us that you have the opportunity to meet with people you’ll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you’ll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family Apply today at 6dg.co.uk.

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