Chief Happiness Officer

3 weeks ago


Kendal Cumbria, United Kingdom The AshdownJones Group Full time

Could you be a world-class Client Executive? We’re hiring at AshdownJones

As ‘chief happiness officer’, you will have experience of putting clients’ happiness at the forefront of everything you do. You’ll be cool as a cucumber in a crisis, but passionate and enthusiastic about client wins and successes. You’re someone who is embarrassingly organised and loves a completed to-do list. Able to read minds and often will have done something before anyone’s noticed it was needed. You need to be someone who loves talking to people and must be a ninja listener. With a muck-in, can-do, get-it-done mentality. You’re fun to be around and make a great cup of tea. Based in Kirkby Lonsdale, full time.

(We don’t do cvs, references or other standard job app stuff. We just need to like each other.)

If this is of interest, keep reading…

Client delight is at the heart of what we do here at AshdownJones and it has a central part to play in driving our business forward.

We're committed to developing and implementing the best customer experience the Estate Agency industry has ever seen; whether it’s a new brochure design, a brand-new lifestyle photography idea or something completely different like our Lifestyle Movies.

We'd love to find someone who’s passionate about delivering client-driven innovation and turning exciting service concepts into a reality and making the experience of buying and selling a home a pleasure.

What you’ll be doing:

You’ll be working at our new and very exciting Kirkby Lonsdale office and overseeing all property marketing projects, ensuring a successful outcome for all our clients, and navigating any potential challenges along the way.

You'll manage each property through the entire sale process, this would include but is not limited to:

- Building great relationships with our clients

- Styling homes and making them look fabulous

- Presenting our beautiful homes to potential buyers on viewings

- Arranging as well as attending various marketing appointments

- Managing a small but enthusiastic and driven team

- Liaising with marketing contractors and suppliers

- Always ensuring world class communication

- Negotiating on sales and overcoming any potential challenges

- Promoting the company on social media platforms

We'd love to find someone who has a flare for creativity and experience in delivering world-class customer service. You will not only have a positive ‘can do’ approach, but a ‘will-do’ determination. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome challenges as well as being great at working with people.

World-class training is provided and no experience in the industry is required.

Skills Ideally you’ll have:

  • a track record of delivering exceptional customer service
  • the ability to build great relationships
  • leadership skills so that you can motivate, support and lead your team
  • a passionate attention to detail to create beautiful, bespoke marketing materials
  • problem-solving skills and the ability to work collaboratively are key in order to find solutions for complex challenges that may arise
  • the ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations

What you’ll get from the role:

  • an opportunity to be part of an innovative and exciting market disruptor with huge growth plans
  • innovate to shape the future direction of AshdownJones
  • be at the cutting edge of the business, giving you the best view of how the business operates
  • a role that’s varied and challenging; no day is the same
  • the excitement of bringing marketing projects to life
  • an opportunity to develop your management and client relationship skills.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with potential career opportunities throughout the UK as we expand.

Just some of the AJ perks:

  • Welcome goodies
  • Monthly Team Events
  • Annual Team Holiday (this year it’s a cruise)
  • Employment Anniversary Vouchers
  • Birthday Gift
  • Workplace Pension Scheme
  • Sick Pay
  • A family first company ethos

If you think you’ve got everything we’re looking for (and then some) we’d love to hear from you.

This is a permanent, full-time position, with normal working hours being Monday to Friday 9:00 am – 5:00 pm, with some flexible weekend cover being required. Training would take place at our Windermere branch for 4-6 weeks.

Benefits:

  • Company events
  • On-site parking
  • Sick pay
  • Annual employment voucher
  • Annual team holiday
  • Monthly team events

No industry experience required.

Please note due to the level of applications we receive sometimes we cannot reply to all applications, but we will certainly do our very best

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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