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4 months ago
Vanta Staffing High Wycombe are searching for a Service Advisor for a prestige garage in the High Wycombe area. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered.
Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year)
8am - 5.30pm
GBP25,000 - GBP26,000
Holiday allowance to increase after 3 years service.
The key skills required of the Service Advisor are:
· Excellent Communication skills with customers and other colleagues.
· A friendly, patient and reassuring manner.
· Have good organisational skills and be capable of multi-tasking.
· Excellent administrations skills with a high attention to detail.
· Ability to work on own initiative but also as a respectful team player.
· Computer literate including use of Microsoft Office.
· Be reliable.
The responsibilities of the Service Advisor are:
· Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner.
· Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required.
· Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work.
· Dealing with courtesy car bookings.
· Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work.
· Calling/emailing part suppliers and ordering parts as required.
· Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us.
· Supporting the Service Manager in tracking jobs in progress through the workshops including strong communication with technicians and customers.
· Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed and sanitised.
· Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication.
· Helping to ensure stock levels are accurate.
· Other duties as and when is required within the service reception and showroom.
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