Customer Service Manager

2 weeks ago


Tunbridge Wells Kent, United Kingdom BREITLING Full time

Breitling stands apart from other watch brands with its focus on casual, sustainable and inclusive luxury. We are looking for a Customer Service Manager to join our #Squad located in Tunbridge Wells Service Center. Primary role will be to provide leadership, direction, and motivation to the Customer Service and After-Sales Service Administration team to ensure they consistently deliver the best customer service. As part of the After-Sales Service Management team, you will play a key role in ensuring all areas of the department are Customer focused in their decision making, whilst ensuring financial targets are achieved. You will ensure the team understand and satisfy customers' requirements, exceeding their expectation wherever possible, providing training as and when required to bring the whole team to the level of exceptional Customer Service. As a Customer Service Manager will ensure all customer escalations are brought to a timely and satisfactory solution for both the customer and the brand.
Your responsibilities:
Help and support team members to build excellent customer relations.
Maintain and improve the quality of communication with customers.
Monitor team performance against the agreed SLA's.
Maintain and improve lead times within the Admin and Customer Care department.
Support and direct staff in the resolution of queries and simple complaints.
To be the next point of escalation after the Customer Care Manager in handling serious customer complaints.
Management of HR tasks for the team, such as recruitment, discipline, appraisals, communication, holiday and sick leave.
Lead and manage regular team meetings.
Train and develop the team and individuals to deliver the highest standards of customer service.
Maintain highest standards of security and integrity and motivate the team.
Have an overview of the repair platform, ensure it is meeting its SLAs and the quality of the communications with the customers.
Manage and maintain absence to acceptable levels within the team.
Provide weekly report of department activity to Aftersales Service Director.
This job description could change and evolve over time to meet the needs of the business.
Job requirements
Your profile: #J-18808-Ljbffr



  • Tunbridge Wells, Kent, United Kingdom BREITLING Full time

    Breitling stands apart from other watch brands with its focus on casual, sustainable and inclusive luxury. We are looking for a Customer Service Manager to join our #Squad located in Tunbridge Wells Service Center. Primary role will be to provide leadership, direction, and motivation to the Customer Service and After-Sales Service Administration...


  • Tunbridge Wells, United Kingdom Fill My Vacancy Full time

    With no two days ever being the same, this is not your average Customer Service Advisor role! If you love helping people, whether that be on the phone, face-to-face or online, then you’ll love working in our clients Customer Services team! As Customer Service Advisor you will be the first point of contact for their customers. You will ensure customer...


  • Tunbridge Wells, United Kingdom TN Recruits Full time

    * highly organised - Able to working in a busy environment Customer Service / Scheduler One of the UK's biggest working groups! Highly regarded! Fantastic opportunity! £18,700pa! A fantastic role has just become available working for an exceptional Tunbridge Wells based company as a Customer Service Advisor/Scheduler. Working within the training department,...


  • Tunbridge Wells, United Kingdom Huntress Full time

    **Job Title**: Senior Customer Service Advisor **Location**: Tunbridge Wells **Salary**: £25-27,000 **Key Responsibilities**: - Deliver a professional and courteous service to effectively support customers - Handle incoming calls and make outbound calls - Other admin tasks inc. setting up and maintaining customer records, placing and managing customer...

  • Customer Communication Manager

    Found in: Jooble UK C2 - 2 weeks ago


    Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

    Customer Communications Manager Job Description We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers’ needs. The team will work closely with different stakeholders across the business to develop product...


  • Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

    Customer Communications Manager Job Description We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers’ needs. The team will work closely with different stakeholders across the business to develop product...


  • Tunbridge Wells, United Kingdom Huntress Full time

    **Job Title**: Customer Service Administrator **Salary**: 19-22,000 **Location**: Paddock Wood **Responsibilities**: - Processing customer orders with excellent communication skills and responding to sales enquiries - Dealing with customers both face to face and over the phone - General administration duties - Liaising with other necessary...


  • Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

    Customer Communications Manager Job Description We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers needs. The team will work closely with different stakeholders across the business to develop product...


  • Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

    Customer Communications Manager Job Description We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers' needs. The team will work closely with different stakeholders across the business to develop...


  • Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

    Customer Communications Manager We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers’ needs. The team will work closely with different stakeholders across the business to develop product and customer...


  • Tunbridge Wells, United Kingdom TN Recruits Full time

    Are you looking to begin your career or take your next step in an office based role? This is an amazing opportunity to join a sociable and growing team in central Tunbridge Wells. - Positive attitude - Good communication skills - Well organised - Must be able to work within a team a well as take responsibility for own tasks. - High standard of customer...


  • Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    Are you looking for your first office/call centre role? Hours: Monday - Friday 09:00 - 17:30 with 1 in 3 Saturdays, 10:00 - 14:00 Our client, an established insurance company based in Tunbridge Wells, are looking for friendly, organised and self-motivated individuals to join their sales team, and their retentions team. We are happy to consider candidates...


  • Tunbridge Wells, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Client Services Manager DOE West Kent Permanent, full-time position Our well established and ever-growing client are recruiting a Client Services Manager to join them to manage financial administrative teams. This is a fantastic opportunity for someone who is analytical, personable, and passionate about developing and supporting team members. Duties...


  • Tunbridge Wells, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Client Services Manager Permanent, full-time position Our well established and ever-growing client are recruiting a Client Services Manager to join them to manage financial administrative teams. Manage day-to-day financial administration for internal teams. Monitor work quality and address any issues. Collaborate with HR for team...

  • Service Advisor

    6 days ago


    Tunbridge Wells, Kent, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Tunbridge Wells Salary: £28,000 Basic OTE £35,000 and company benefits Working hours: Monday to Friday, 8am - 6pm, Saturday Mornings on a rota - full time, permanent position OC17520 We have a new vacancy for a Service Advisor for my client's main dealership in Tunbridge Wells. Excellent opportunity for a Service Advisor to...

  • Service Advisor

    6 days ago


    Tunbridge Wells, Kent, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Tunbridge Wells Salary: £28,000 Basic OTE £35,000 and company benefits Working hours: Monday to Friday, 8am - 6pm, Saturday Mornings on a rota - full time, permanent position OC17520 We have a new vacancy for a Service Advisor for my client's main dealership in Tunbridge Wells. Excellent opportunity for a Service Advisor...


  • Tunbridge Wells, Kent, United Kingdom Office Angels Full time

    Customer Service Advisor £Full Time: Mon-Fri 9:00 - 17:30 Permanent Are you passionate about providing good customer service? Do you have a track record of delivering high quality service to your customers? My client are looking for an experienced customer service specialist to join their busy team. In this role you will be responsible for managing...


  • Tunbridge Wells, Kent, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Tunbridge Wells Salary: £28,000 Basic OTE £35,000 and company benefits Working hours: Monday to Friday, 8am - 6pm, Saturday Mornings on a rota - full time, permanent position OC17520 We have a new vacancy for a Service Advisor for my client's main dealership in Tunbridge Wells. Excellent opportunity for a Service Advisor to...

  • Customer Assistant

    Found in: beBee jobs GB - 7 days ago


    Tunbridge Wells, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork Pattern Week 1 Sun- 06:00-14:45Week 2 Sat- 06:00-14:45All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago


    Tunbridge Wells, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork Pattern Week1 Fri Sat Week2 Sun Fri All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...