Cafe Trading Manager, Operations

4 weeks ago

Bradford, United Kingdom Morrison's Full time

The Cafe Trading Manager, Operations will lead a high-performing food service operations team accountable to creating and outlining the tools and procedures to deliver our Cafe, market kitchen and Staffroom in store operations
Working with and influencing central teams to drive strong relations, holding them to account where barriers are identified for stores, influencing future planning and simplifying and speeding up the way in which our concepts operate.
This role requires regular communication of trading and operational changes to retail as well as the reporting of performance and key operational metrics on a weekly and periodic basis. Leading on key projects which maximise sales perfore and optimise margin and operating profit.
Improving the customer experience through Improving service time, colleague service levels and cleanliness
Ensuring clearly defined customer journeys and labour guidance is in place to support
Listen and respond to retail feedback and priorities actions to mitigate and support
Weekly reporting on key operational metrics including sales, service and operational compliance (wait times/customer contacts)
Visiting and validating concepts within remit, creating action plans with store leadership teams
Develop and sign off all products operationally ahead of a launch through cooking, testing, trialling and work with stakeholders to support operational simplicity.
This position follows a hybrid model with a 4.Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.
Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.
Applicants should live within a reasonable commuting distance of our office.
We've built an incredibly diverse business, and we're working hard to make sure we truly represent the communities we serve. Food-led, ideally involved in foodservice operations and understands how to deliver for Customers
Experience of maintaining great customer experience and service standards
Flexibility to work both in office environment and then alongside colleagues in stores getting to root of our operation
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Here, you'll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you'll often find our suppliers on site sharing details of their latest product. We're also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we've lots of opportunities for you to play your part in our success. 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member

Annual bonus scheme
Generous holiday entitlement
Four and a half day working week with flexible working hours
Company pension contributions
Private healthcare
Free parking onsite
Keep up to date with our latest campaigns, project updates and opportunities to get to know us better by clicking here
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