Customer Services Yard Operative

3 weeks ago

Leicester, United Kingdom VitalAire Canada Inc. Full time

Customer Service Advisor / Yard Operative page is loaded Customer Service Advisor / Yard Operative
Apply locations United Kingdom, Leicester time type Full time posted on Posted Yesterday job requisition id R10042403 Delivering Gas Solutions To The British Industry.
Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.
We pride ourselves on offering a responsive, high quality and local service.
We are looking for a Customer Service Advisor / Yard Operative to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner, and work on the Yard.
Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
Develops and maintains knowledge of products, services and systems as required
Develops strong long term relationships with customers and agents to fully understand their needs
Provides proactive service to select customers based on outbound contact
Manages work within KPI / target framework to optimise customer experience and productivity
Take initiative by informing regular customers of new products or services and price changes
Listen to and resolve customers' complaints regarding products or services
Able to remain focused in a busy telephone environment
Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health.


Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.


Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

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