Customer Service

1 week ago


United Kingdom Couranto Full time

Couranto has maintained a consistent focus on capitalizing on the power of technology to help corporations manage their information most efficiently and cost-effectively. By applying a customer-centric approach to business information management, we develop products and services that solve real-world, day-to-day challenges facing organizations across the commercial spectrum. Couranto is looking for an experienced Customer Service Account Executive to join their team in a fast-paced environment. At Couranto, we are customer-obsessed and passionate about the service and support we provide.  
Deliver exceptional account service and cultivate successful customer relationships.
Effectively demonstrate and support our solutions to customers as required.
Assess customer engagement and identifies opportunities to grow account. Conducting collection analysis to determine upsell opportunities.
Identifying opportunities for upselling and communicate them to Account Development Manager.
Work with the Account Development Manager to ensure the health of assigned customer accounts.
Tracks key performance indicators (KPI’s) to measure efficacy of customer relationships.
Follow up with dedicated Customer Service Assistant to ensure that Zendesk tickets are resolved within the contractual SLAs.
Concurrently manages multiple accounts, deadlines, and projects.
Minimum 2 years’ experience as SaaS Customer Service or Account Executive.
Minimum associate degree, bachelor’s degree preferred.
Quick to adapt and assumes responsibility for allocated accounts.
Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, Slack
Ability to multi-task across multiple software systems and customers.


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