Claims Management Executive
2 weeks ago
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. Defence Claims Manager
To provide day to day management of a corporate client motor defence team including the overseeing of the agreed service, staff performance and client care to ensure the consistent delivery of a premium service through the optimum use of all processes, systems and resources.
To act as the key conduit between the claims handlers and the SSL and GB Management team.
To work with the SSL and GB Management team in documenting defence procedures, developing and maintaining client relationships and preparing for and attending client service reviews.
To be responsible for training claims handlers in respect of client procedures and to monitor the work of team claims handlers to ensure that client service level agreements and “key performance indicators” are maintained and always met during the course of the service provision.
To ensure that the data held on the case management system is to a sufficiently high standard and work with SSL and GB Management team and IT support in the preparation of client reports.
To ensure that the team achieve and maintain full compliance with all office protocols, client service level agreements and client “key performance indicators”.
Internal Measure and Financial Responsibilities
To be responsible for the teams’ delivery on specified targets and controlling the claim lifecycle as well as contributing to financial targets and feeding back to the SSL and GB Management team in respect of the on-going achievability or otherwise of the goals set out by the SSL and GB Management team.
To assist the SSL and GB Management team with recruitment into the client service team and to conduct formal probationary reviews, appraisals and other performance management;
To liaise with team claims handlers and the HR Manager to arrange and co-ordinate absences and the return to work;
To work with the SSL and GB Management team to identify organise and implement training needs for all team claims handlers. Helping develop team claims handlers, particularly new employees with guidance and clear direction around expectations;
To provide structure and guidance when delegating responsibility to deputy (where appropriate), claim handlers and other staff including where possible the agreement of specific requirements, timescales, escalation procedures and a defined commencement and conclusion.
To be a technical referral point from claims handlers and both on pre-and post-litigated claims.
To be aware of the nature of the files held by the team and seek to recognise and identify any issues with those files before any problems occur or alternatively to assume ownership of contentious or complaint cases, working with the SSL and GB Management team to resolve the same.
These files should be commensurate with the position of Team Manager i.e. high profile cases, complaint cases etc. Cases should transfer between the Claims Manager and the team handlers as appropriate.
To assist with the auditing of claim files (when required) and to contribute to arising action plans, improvements and changes in process and procedure that becomes necessary.
Experience of handling motor / litigated claims is essential (defendant experience would be considered);
A strong motor claims track record.
Strata Solicitors is a niche law-firm whom provide a high-end quality service with a strong brand and reputation within the corporate market.
We have a number of departments within Strata Solicitors (both legal and insurance based); we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.
Financial support with reference to Qualifications, and Learning and Development Courses
~25 Days Annual Leave, Plus Bank Holidays
~ Pension Package
~ Subsidised Gym Membership
~ Life Assurance
~ Season Ticket Loans
~ Employee Stock Purchase Plan Do you feel you meet the criteria for the position of Defence Claims Manager? Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
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