Community Lead
3 weeks ago
We are seeking a Student Casework Team Manager to lead our dedicated Student Casework Team and help provide an inclusive and supportive university community where every student thrives
The Student Casework Team works across UWE Bristol and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework. Lead and manage the Student Casework Team, ensuring clarity of accountability for all staff through effective, person-centred performance management processes.
Foster a collaborative and supportive environment within the team, encouraging professional development, continuous improvement and shared ownership of challenges and achievements.
Ensure team members develop the necessary knowledge, skills and behaviours to deliver a high-quality service.
Lead and contribute to change projects, using your specialist knowledge to drive positive outcomes.
In collaboration with senior managers, shape the direction of student casework and its relationship with wider student-facing services to ensure appropriate student support.
Lead the development, implementation and review of relevant policies and procedures, engaging meaningfully with stakeholders across the institution and ensuring alignment to institutional strategy, external regulatory requirements and sector good practice.
Participate actively in relevant external networks, forums and events as a representative of the university, bringing learning back into the institution.
You will be the institutional lead for student casework, playing a pivotal role in ensuring the effective management of individual student cases. Have strong people skills, able to build and sustain effective relationships and networks with individuals and teams across the wider institution.
Flex your communication and influencing skills to work successfully with a variety of stakeholders, taking account of different audiences and key messages.
This is a full-time, permanent post.
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