Head of Student Operations
3 weeks ago
2x Operations Manager (Investigations) - 1xPerm - 1x 12 months FTC
Job Type: Full time
Contract Type: Permanent
The General Optical Council (GOC) is the regulator for the optical professions in the UK.
Our purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians. We currently register around 33,000 optometrists, dispensing opticians, student opticians and optical businesses. This role is to lead and manage a team of caseworkers and administrators within the Regulatory Operations directorate.
The role holder will lead and manage the performance of a team dealing with all aspects of fitness to practise proceedings. This will include allocating work, assessing risk and providing support, guidance and direction to enable the team to ensure that FtP investigations are dealt with promptly, proportionately and appropriately.
To lead, manage and support a team of caseworkers and administrators, dealing with all aspects of Fitness to Practise investigations, ensuring that all concerns are dealt with appropriately and providing process governance, quality control and management of risk.
* To contribute to the achievement of FTP key performance indicators and internal targets.
* To contribute to the development of case management efficiency, including the implementation and improvement of relevant systems and to advise colleagues and external bodies on matters relating to the fitness to practise process.
* To lead the performance of their team, allocating work appropriately and providing support, guidance and direction to enable staff to achieve necessary goals.
* To manage and mitigate risk to the public, and to the GOC. This could include management of the Interim Order/Substantive Order Review function.
* To build individual and team engagement, as well as managing performance and development, to maximise value for employees and GOC.
* To ensure that a high quality of customer service is provided to a range of stakeholders, both internal and external.
* To maintain data and statistics and provide management reports as requested in relation to trends and performance.
* To manage risk through undertaking appropriate controls at all stages of the process and to allocate resources so that cases are dealt with efficiently and according to the capability and capacity of team members. In addition, to undertake interim order risk assessments in individual cases and to oversee the progression of high-risk cases and interim order applications/reviews/High Court extension applications, and the monitoring of conditions of practice.
* To provide quality assurance to the fitness to practise process, delivering expertise when necessary for complex or high-risk cases, so that process timescales/quality targets are met, and priority cases are dealt with effectively and efficiently. In particular to ensure that panel firms provide relevant assistance, and they remain accountable for all work undertaken, that appropriate fees are negotiated, and that the quality of work meets the Council’s needs and is kept under review.
* To ensure that information is provided to a range of external bodies and stakeholders (such as other regulators, the Professional Standards Authority (PSA), government bodies) on the investigations process in line with legislative or policy requirements.
* To deputise for the Head of Investigations when required and ensure that relevant statistics, feedback and key data are provided to colleagues and managers to enable them to fulfil their responsibilities and achieve their goals. This includes the maintenance of data and management information required to prepare submissions for external audits.
Strong leadership skills demonstrated through effective coaching and performance management, with a proven track record of effective case management against agreed targets.
* Experience of working within a regulatory framework demonstrated through an ability to apply and interpret procedures, policy, law, and relevant legislation and able to pass this on to others.
* Ability to work with the Microsoft Office Suite, case management systems and to grasp new systems quickly.
REF-(phone number removed)
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Head of Student Operations
7 days ago
London, United Kingdom Elliot Marsh Ltd. Full timeAbout The Company: Our client is a leading educational institution specialising in the Further Education sector. With a strong commitment to providing high-quality learning experiences, they strive to empower students with the skills and knowledge necessary for success in their chosen careers. As they continue to expand their operations, they’re seeking...
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Head of Student Operations
1 month ago
London, United Kingdom Elliot Marsh Ltd. Full timeAbout The Company: Our client is a leading educational institution specialising in the Further Education sector. With a strong commitment to providing high-quality learning experiences, they strive to empower students with the skills and knowledge necessary for success in their chosen careers. As they continue to expand their operations, they’re seeking...
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Head of Student Operations
2 weeks ago
London, United Kingdom Elliot Marsh Ltd. Full timeAbout The Company: Our client is a leading educational institution specialising in the Further Education sector. With a strong commitment to providing high-quality learning experiences, they strive to empower students with the skills and knowledge necessary for success in their chosen careers. As they continue to expand their operations, they’re seeking...
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Head of Student Experience
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London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonnJob Title: Head of Student ExperiencenLocation: ON-SITE, London, Canary WharfnSalary: £65K - £75K per annum (Based on experience)nEmployment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesnResponsible to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
2 days ago
City of London, Greater London, United Kingdom Elizabeth School of London Full time €65,000 - €75,000Company: Elizabeth School of London While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Job Title: Head of Student Experience Location: ON-SITE, London, Canary Wharf Salary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday...
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Head of Student Experience
7 days ago
London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Job Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student...
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Head of Student Experience
1 week ago
London, United Kingdom Elizabeth School of London Full time €65,000 - €75,000Company: Elizabeth School of London Job Title: Head of Student Experience Location: ON-SITE, London, Canary Wharf Salary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support Services Responsible to: Provost Who are we? Elizabeth School of London is dedicated to providing relevant,...
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Head of Student Experience
1 week ago
London, United Kingdom Elizabeth School of London Full time €65,000 - €75,000Company: Elizabeth School of London Job Title: Head of Student Experience Location: ON-SITE, London, Canary Wharf Salary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support Services Responsible to: Provost Who are we? Elizabeth School of London is dedicated to providing relevant,...
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Head of Student Experience
3 days ago
London, England, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience)Employment Type: Full-Time, Monday to...
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Head of Student Experience
7 days ago
London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
2 days ago
London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayInterested in this role You can find all the relevant information in the description below.Department: Student Support ServicesResponsible to: Provost...
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Head of Student Experience
7 days ago
London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
7 days ago
Greater London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of London Job Title: Head of Student Experience Location: ON-SITE, London, Canary Wharf Salary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support Services Responsible to: Provost Who are we? Elizabeth School of London is dedicated to providing relevant,...
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Head of Student Experience
1 week ago
Greater London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
7 days ago
Greater London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
2 days ago
Greater London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayInterested in this role You can find all the relevant information in the description below.Department: Student Support ServicesResponsible to: Provost...
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Head of Student Experience
7 days ago
London, UK, UK, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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Head of Student Experience
7 days ago
Greater London, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of LondonJob Title: Head of Student Experience Location: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesResponsible to: Provost Who are we?Elizabeth School of London is dedicated to providing relevant, high-quality...
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London, United Kingdom LSE Jobs Full timeLSE is committed to building a diverse, equitable and truly inclusive university_ **LSE Careers** *** **Assistant Head of Student Experience and Operations** **Salary from £39,313 to £47,148 pa inclusive with potential to progress to £50,614 pa inclusive of London allowance** **This is a fixed term or secondment appointment until 31 March 2026** LSE...
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Head of Student Experience
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London, United Kingdom Burman Recruitment Full timeHead of Student Experience 🕰 Full Time; Permanent 💸 Salary: Competitive 🏡 Working Arrangements: Hybrid 📌 Location: London Area I am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for...