Genesys SME

2 weeks ago

United Kingdom GIOS Technology Full time

We are hiring for Contact Center Solution Architect(Genesys SME) Location: Fully Remote

Should have work experience in contact center technology implementation, with a focus on Genesys solutions.
Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.