Customer Service Coordinator
6 days ago
Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: 9 month FTC About the role...
We are excited to advertise multiple fixed-term opportunities for Customer Experience Coordinators within our organisation. Your role will involve helping customers over the phone, via our website, or by email, proactively reaching out to provide advice during registration with NICEIC. Your skills will cover a range of areas to support customers effectively and ensure their satisfaction.
Assessing and validating information during the onboarding journey and providing guidance to contractors throughout their continued certification.
Customer Service Excellence
Proactively and responsively offer customer service through diverse communication channels, focusing on the most effective resolution for each query or problem.
Efficiently and effectively address issues, embodying NICEIC's customer service principles through actions and artful conversations.
In life support
Providing customers with the tools and knowledge to self-manage their certification and account, ensuring awareness of new capabilities and confidence in their use.
Helps find ways to collaborate better with other teams/areas.
Confident to make sound commercial decisions in line with our processes and ensuring technical integrity.
Technical Knowledge: Able to absorb, assimilate, make relevant and clearly explain technical information to guide and support our customers. Flexible and responsive to changing business needs and to different customers. Empathetic with customers, a natural communicator, comfortable over the phone, creating rapport, providing a positive customer experience.
GCSE or equivalent level (or demonstrable and verifiable relevant work experience).
Experience of working in a customer service environment and/or formal Customer Service Training.
Ability to identify new opportunities to introduce customers to additional services and products offered by the company, contributing to revenue growth.
Flexible and hybrid working (depending on the role)
~25 days holiday a year (plus bank and public holidays)
~ Employee Assistance Programme
~ Bike Loan
~ Life assurance
~ Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.
~ Private Medical insurance
~ Learning Opportunities
~ Pension
Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry. We are dedicated to providing professional services and certification to a wide range of customers across the building services sector. Our products and services are delivered through the marketing-leading brand NICEIC. Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved. From the technically excellent assessors to service advisors who really get our customers we are always on the lookout for talented people to join our team.
We aspire to have a diverse and inclusive workplace, and as an equal opportunities employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
More information on the hybrid working model, can be discussed with the hiring manager. Such attendance to the office, will be as required by your manager (for example to complete any training that may be necessary for Induction, to integrate into your new team, attend meetings; and to complete such tasks required in the office etc.) Youll be provided with the necessary IT equipment to support remote working.
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Customer Service Coordinator
6 days ago
Bedfordshire, United Kingdom Certsure NICEIC Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: 9 month FTC About the role... We are excited to advertise multiple fixed-term opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to small-sized...
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Customer Service Coordinator
6 days ago
Bedfordshire, United Kingdom Certsure NICEIC Full timeLocation: HybridSalary: circa £25,000 plus excellent benefitsHours: Full timeContract: 9 month FTCAbout the role... We are excited to advertise multiple fixed-term opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to small-sized companies,...
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Customer Service Coordinator
6 days ago
Bedfordshire, United Kingdom Certsure NICEIC Full timeLocation: HybridSalary: circa £25,000 plus excellent benefitsHours: Full timeContract: 9 month FTCAbout the role...We are excited to advertise multiple fixed-term opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to small-sized companies, ensuring...
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Customer Service Coordinator
1 week ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Job Description Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: Permanent About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to...
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Customer Service Coordinator
3 days ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Job Description Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: 9 month fixed-term contract About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from...
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Customer Service Coordinator
5 days ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: 9 month fixed-term contract About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to...
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Customer Service Coordinator
2 weeks ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: Permanent About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to small-sized companies,...
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Customer Service Coordinator
2 weeks ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: Permanent About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to small-sized companies,...
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Customer Service Coordinator
5 days ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: 9 month fixed-term contract About the role... We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you'll engage with various businesses, from individuals to...
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Customer Service Coordinator
1 week ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Job Description Location: Hybrid Hours: Full time Contract: Permanent We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. Your role will involve helping customers over the phone, via our website, or by email, proactively reaching out to provide advice during registration with NICEIC....
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Customer Service Coordinator
2 weeks ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: Permanent We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. Your role will involve helping customers over the phone, via our website, or by email, proactively reaching out to provide advice...
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Customer Service Coordinator
2 weeks ago
Dunstable, Bedfordshire, United Kingdom Certsure LLP Full time €25,000Location: Hybrid Salary: circa £25,000 plus excellent benefits Hours: Full time Contract: Permanent We are excited to advertise multiple opportunities for Customer Experience Coordinators within our organisation. Your role will involve helping customers over the phone, via our website, or by email, proactively reaching out to provide advice...
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