Retail Shops Manager

2 weeks ago

Bristol, United Kingdom Cobra Coffee - Starbucks Franchisee Full time

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a Store Manager, working with your team to create the Starbucks Experience for our customers with high quality service, beverages, and products.
You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward.
Executing the store operations through your team to ensure opening, close and weekends are covered by yourself and your team of partners
Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
Supporting the growth of your partners through performance and development, coaching, and developing your team and building positive relationships to understand partner challenges, needs and aspirations
Setting challenging and realistic goals to drive engagement and improve partner performance
Given the nature of our stores, our working hours could include early mornings, evenings, and weekends.
28 days holiday a year (including Bank Holidays)
~ Free drinks and discounted food when you’re on shift, including £1 food items
~ A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
~ Third party discounts including 10% in Southern Co-op food stores
~ Life insurance
~ Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
~ Career progression because here we actively promote internally

Application CV review Telephone Interview Provide right to work documentation Interview and in store experience Offer and onboarding
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