Technical Writer UK

2 weeks ago


United Kingdom Mainframe Full time

UK | Bristol or Reading | Remote or Hybrid - Full time

Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place.

With travel being back for good and the multi-day sector catching up with increasing demand, as an established tech company that has one decade of experience in the field, our team is and will be growing. We welcome applications from high-potential candidates with varied experiences and skills and we are always excited when applicants bring in expertise from the travel sector.

About Kaptio:

  • Kaptio is an international Travel Tech company, founded and headquartered in Reykjavik, with operations in Iceland, UK, and Canada. We currently have offices in Reykjavik, Bristol and Reading.
  • We have successfully enabled ambitious travel brands to grow with our product, the Kaptio Travel Platform, built on Salesforce.
  • Our vision is to become the market leader for multi-day travel technology.
  • Our team is composed of around 50 software product specialists and travel industry experts who are passionate about travel with innovation at heart.
  • Our spirited, iterative, and trustworthy nature guides us through our mission to enable ambitious multi-day travel brands to achieve sustainable growth.
  • We believe that people collaborate best in person. We make sure to offer working spaces in our locations that have comfortable and spacious facilities with meeting rooms and quiet areas for our teams to work together. We make sure that everyone can be included, regardless of their location and hybrid collaboration is at the heart of Kaptio as an international company.

What are we looking for?

We are looking for a Technical Writer to join our team As a Technical Writer you will produce high-quality documentation that contributes to the overall success of our products. You will be working with developers, quality engineers, product managers, and usability experts to make our products easier to use. The role can be a fully remote role in the UK or a hybrid / on-site role at one of our offices in Bristol or Reading. The ideal candidate would be willing to travel to the offices every once in a while to meet with collegues and customer.

Responsibilities & Duties

As a Technical Writer at Kaptio you are responsible for:

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help and developer guides.
  • Create tutorials to help end-users use a variety of features.
  • Analyze existing and potential content, focusing on reuse and a single source of truth. ( single-sourcing opportunities)
  • Create and maintain the information architecture.

Ideal track-record and competence

  • Proven work experience in technical writing of software documentation.
  • Experience in delivering high-quality documentation where every detail is paid attention to.
  • Passionate about grasping complex technical concepts and making them easily understandable in text, illustrations and videos.
  • Strong global communicator; you convey your ideas clearly and openly, both in writing and verbally and you enjoy working with a global team.
  • Agile and friendly customer and team collaborator; you are keen to build successful working relationships through open communication, a helpful attitude and making sure that you pull your weight within the team.
  • Basic familiarity with the SDLC and software development
  • A company that has one decade of experience in technology and innovation
  • A motivated and supportive team where everyone is encouraged to progress their skills and share their knowledge with each other
  • Hybrid-friendly work environment and company culture that supports working remotely when necessary, work-family balance is very important to us
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