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1st - 2nd IT Line Support Analyst

2 months ago

Bromsgrove Worcestershire, United Kingdom NFP, an Aon company (UK) Full time

We are recruiting for an IT Analyst , to join our IT team based in Bromsgrove.
The IT Support Analyst will serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices.

Respond to user hardware and software problems
Provide IT support to others in the team
Provide support for all Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy
Record required customer and problem information in the corporate ticketing system, ServiceNow. Elevate complex and/or high priority problems to the appropriate support groups for resolution
Good knowledge of current Windows Operating System
Good knowledge of Microsoft 365 office suite
Familiarity with Apple & Android mobile devices
Own transport as this role supports multiple sites
Must have good command of the English language to provide effective phone, Teams & in person support
Capable of working on multiple projects and/or assignments
3+ years of experience working for a corporate level service desk
~ Salary: Competitive depending upon experience
Hours: 35 hours Monday – Friday
Benefits: 25 days holiday + bank holidays, Pension Scheme, etc

If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.