Service Charge Analyst
4 weeks ago
Hybrid working
We are currently seeking an experienced Service Charge Analyst to join our Service Charge team.
As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
This is a hybrid working role with an expectation of at least three days within one of our offices (Tuesday, Wednesday, Thursday)
We current have 2x positions for our Sittingbourne Office
Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.
Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes
Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.
Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges
Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
Experience of working with councillors, the wider community, and other external partners
Excellent financial and numerical skills
Sunday 26th May 2024 at 23:59
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual.
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Sittingbourne, Kent, United Kingdom Southern Housing Full timeSittingbourne Hybrid working The role We are currently seeking an experienced Service Charge Analyst to join our Service Charge team. As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with...
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Sittingbourne, United Kingdom Southern Housing Full timeSittingbourne Hybrid workingThe roleWe are currently seeking an experienced Service Charge Analyst to join our Service Charge team.As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues...
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Service Charge Analyst
4 weeks ago
Sittingbourne, United Kingdom Southern Housing Full timeSittingbourne Hybrid workingThe roleWe are currently seeking an experienced Service Charge Analyst to join our Service Charge team.As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues...
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Service Charge Analyst
4 weeks ago
Sittingbourne, Kent, United Kingdom Southern Housing Full timeSittingbourne Hybrid working The role We are currently seeking an experienced Service Charge Analyst to join our Service Charge team. As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with...
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Sittingbourne, United Kingdom Goodman Masson Limited Full timeGoodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst!What is the role?Main responsibilities:Analysing and reconciling service charge income and expensesMaintaining accurate records of service charge transactionsCollaborating with property managers to ensure timely and accurate billing...
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1 month ago
Sittingbourne, United Kingdom Goodman Masson Limited Full timeGoodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst!What is the role?Main responsibilities:Analysing and reconciling service charge income and expensesMaintaining accurate records of service charge transactionsCollaborating with property managers to ensure timely and accurate billing...
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Sittingbourne, United Kingdom Goodman Masson Full timeGoodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst!What is the role?Main responsibilities:Analysing and reconciling service charge income and expensesMaintaining accurate records of service charge transactionsCollaborating with property managers to ensure timely and accurate billing...
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